IOANNA CHRISTOFORIDOU
Summary
Dynamic professional with background in business management, human resources and leadership. Accomplished in managing conflict resolutions to maintain employee morale. Aspiring to strengthen staff and organization performance. I am goal oriented and dynamic individual with the ability to learn quickly and work efficiently under pressure. I am enthusiastic and self-motivated, not afraid to confront responsibility. Moreover, I possess the ability to communicate with effect company objectives/information to the team as well as being able to prioritize and plan ahead for efficient workflow, staffing and development. I am able to work on initiative to tight deadlines and finally I am open and willing to take any further training required to develop myself and succeed in my role.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
STORE MANAGER
H&M MEADOWHALL
SHEFFIELD
09.2014 - 05.2023
- In my role as a store manager, key responsibility is to analyse data and facts in order to maximise the selling opportunities and profitability as well as follow up on the actions and take necessary steps to improve results
- Set the hours plan for the store and schedule efficiently to increase conversion following budget and sales goals
- Ensure that the customer service level is high and provide excellent customer experience in the store by working closely with the visual and management team to ensure the visual merchandising is executed according to H&M standards
- Managing recruitment needs, training and development is one of my strengths
- A big part of my role evolves managing HR for over 50 employees as well as train and coach my management team to successfully deal with any HR issues in store (Sickness, attendance, performance, disciplinary and others)
- Been a strong leader by motivating, inspiring, coaching and developing my team is what makes the business I run so successful
- I am actively involved in the administration too, by having the overall overview but also physically action any admin work
- Payroll is also a vital part of my role as I need to action it every week and ensure all payments for the team have been implemented
- Creating a safe place for customers and employees by ensuring all legal requirements and H&M policies are fulfilled.
ASSISTANT STORE MANAGER
H&M OXFORD STREET
LONDON
06.2014 - 09.2014
- Maximize selling opportunities and profitability
- Ensure high customer level service level for excellent customer experience in the store
- Analyse and follow up on results
- Managing Recruitment, Training and Development
- Work closely with the visual team and ensure the visual merchandising is executed according to H&M standards
- Motivating and Inspiring the entire team to achieve the best possible result
- Coaching and Developing the team
- Ensuring Payroll for over 200 employees has been reviewed and finalised
DEPARTMENT MANAGER
H&M OXFORD
LONDON
01.2012 - 06.2014
- Together with the store management team, set the hours plan for the department in line with the sales budget and secure scheduling efficiency in order to maximize conversion and enable commercial activities
- Plan and prioritize actions that have a clear impact on selling
- Work closely with the visual team and ensure successful implementation of commercial activities is set
- Ensure Store Operations and Best Practices are followed in the department and throughout the store
- Ensure excellent customer service is executed by all employees
- Actively prevent loss and ensure the department follows appropriate safety and security guidelines
- Ensure all employee relation matters are dealt with and followed up (feedback on performance, sickness, time management etc.)
- Coach and develop the team to support their progression
- Identify talents
- Run the recruitment and training for the store
ADMIN RESPONSIBLE
H&M OXFORD CIRCUS
09.2010 - 01.2012
- In that role my main responsibilities were to ensure the store adheres to the company accounting, payroll, and cash handling policies and procedures to comply with legislation and prevent losses
- Complete the required reports and data entry and communicate with the relevant people in the business (e.g
- Accounting, Payroll department, IT, Controlling, Security, and Area/Regional Teams) and report any mistakes, losses, or improper practices and follow up in the correct manner
- Place weekly and monthly orders such as office supplies, PPE, Etc
- Work with timekeeping and scheduling system as part of opening/closing routines
- Ensure that all technical equipment (tills, scanners, back-office equipment) is in working order and any faults are reported and followed up
- Along with the management team keep a tidy and organized back of house, following safety and security requirements
- Ensure the correct key handling procedures are adhered to by all staff and management
- Keep the store up to date and well informed of all administrative policies and routines
- Train and educate the staff and management teams on administration procedures
- Communicate all accounting and cash handling routines and policies within the store
- Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws always securing the employee and customer safety.
Education
Studies of Banking & Business -
London Metropolitan University
09.2008 - 06.2012
undefined
Skills
- Reliable- Honest and enthusiastic individual
- Eager to learn and overcome challenges
- Strong analytical skills
- Eager to exceed customer satisfaction
- Self-motivated and able to motivate others
- Strong communication skills
- Flexible to adapt
- Microsoft office: Excellent use of word, excel, power point, teams and outlook
- Employee Relations Management (ERM)
- Staff development
- Customer-focused
- Leadership
- Problem-solving
Interests
Travelling: I enjoy travelling. I enjoy exploring the different cultures (people, food, traditions, etc.).
Languages
Greek
Native
English
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
STORE MANAGER
H&M MEADOWHALL
09.2014 - 05.2023
ASSISTANT STORE MANAGER
H&M OXFORD STREET
06.2014 - 09.2014
DEPARTMENT MANAGER
H&M OXFORD
01.2012 - 06.2014
ADMIN RESPONSIBLE
H&M OXFORD CIRCUS
09.2010 - 01.2012
Studies of Banking & Business -
London Metropolitan University
09.2008 - 06.2012
Similar Profiles
Isabella SmithIsabella Smith
Sales assistant at Cardzone MeadowhallSales assistant at Cardzone Meadowhall
Madeline DunnMadeline Dunn
Customer Host at Meadowhall Shopping CentreCustomer Host at Meadowhall Shopping Centre
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile
Justyna KrykJustyna Kryk
Store manager at Caffe NeroStore manager at Caffe Nero
ASHISH PARMARASHISH PARMAR
Store Manager at PumaStore Manager at Puma