Hazel Allen
British gas
Stockport,cheshire
1
year of post-secondary education
22
years of professional experience
Results-driven professional specialising in leadership, communication, and logistical planning. Utilises scheduling software and Microsoft Office to deliver efficient administrative support and meet deadlines. Builds strong client relationships, maintains confidentiality, and coordinates interdepartmental efforts. Focuses on training, safety practices, and operational success through strategic planning and collaboration.
Work history
Planning and despatch co-ordinator
9 Years 6 Months- Coordinated engineer logistics to optimise workload distribution across assignments.
- Coordinated engineer scheduling to ensure timely customer visits.
- Managed schedule changes and delays while maintaining accurate planning.
- Updated and navigated multiple systems to support engineer dispatch.
- Updated and navigated multiple systems simultaneously to support engineer operations.
- Liaised with engineers via phone and computer systems for day-to-day updates.
- Provided customer support via phone in fast-paced environment.
- Managed changes and delays
- Troubleshot potential problems before escalation, preventing major disruptions.
- Collaborated across departments for strategic planning purposes.
Volunteer Aministrator
6 Months- Conducted client induction sessions on health and safety and key procedures, ensuring clients were informed and prepared for their involvement.
- Guided and encouraged learners with basic skills during learning activities to enhance their confidence and engagement.
- Updated learner files with progress reports and feedback to track development.
- Maintained up-to-date records of all client interactions and transactions for accuracy.
- Welcomed clients on arrival, ensuring a friendly and professional atmosphere to foster positive relationships.
- Reached out to clients who missed appointments to facilitate rescheduling.
Receptionist and Gym instrctor
12 Years- Greets members and visitors face to face throughout each shift.
- Handles enquiries and phone calls, answering questions promptly and clearly.
- Welcomes visitors at busy front of house reception desk, ensuring a positive first impression.
- Books appointments and confirms schedules to minimise waiting times.
- Provides facility tours, explaining layout, equipment, and services available.
- Facilitates membership sales by identifying and aligning options with individual member needs and preferences.
- Processes payments accurately using agreed payment systems.
- Carries out gym inductions, guiding safe use of equipment.
- Runs a variety of fitness classes for different abilities.
- Designs personalised workout programmes for members, tailored to specific goals and feedback to enhance fitness outcomes.
Education
NVQ Level 2 - IT skills
NVQ Level 2 - Gym instructor
Skills
Logistics coordination
Deadline management
Excel spreadsheet mastery
Microsoft Office
Administrative support
Client engagement
Employee onboarding
Interdepartmental coordination
Time efficiency
Leadership proficiency
Communication expertise
Verbal communication
Leadership abilities
Timeline
Planning and despatch co-ordinator
British gas
2017.01 - 2026.07Read More
Volunteer Aministrator
Learn Direct
2016.06 - 2016.12Read More
Learn Direct
NVQ Level 2 from IT skills
2016.05 - 2016.10Read More
Receptionist and Gym instrctor
Serco lesuire
2004.05 - 2016.05Read More
Gym instructor
NVQ Level 2 from Gym instructor
2003.05 - 2004.02Read More