Hayley Turney

Emergencies

Respond immediately and safely to all emergency calls and requests for assistance

Deal with emergencies as directed and work effectively and efficiently as a member of a disciplined team

Minimise distress and suffering, giving first aid and care

Dealing with people

Establish and maintain the confidence of members of the public

Maintain links within the community

Be sensitive to the needs of others, particularly with regards to fairness and dignity issues

Fire safety

Give general fire safety advice and guidance to people when requested

Work to help educate members of the community in the risks and hazards of fire

Assist in service initiatives, programs and strategies to reduce fire calls

Health and safety

Recognsie health and safety issues at work and deal with them to minimise or eliminate the degree of hazard or risk

Ensure personal safety and the safety of others at all times

Administration

Complete paperwork and routine administration, including recording of information.

Use information technology as required and in accordance with the Data Protection Act 2018

Training

Take part in a continuous training program by attending lectures, exercises, practice drill sessions and other forms of training to maintain competence levels

• Met health and safety guidelines to maintain compliant working environments.
• Handled guest complaints to protect brand reputation.
• Stored cash floats and delivered secure banking procedures.
• Wrote end of shift reports to facilitate service continuity.
• Adhered to company policies and brand standards to support outstanding guest experiences.
• Oversaw emergency procedures and administered first aid.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Coordinated staff training sessions, enhancing team competencies and service standards.
• Inspected facility to identify and promptly address maintenance needs.
• Enforced health and safety procedures to prioritise staff and customer wellbeing.
• Directed staff schedules and rosters, optimising workforce efficiency.
• Conducted staff appraisals and evaluations, fostering continuous improvement and development.
• Monitored and enforced compliance with company policies and procedures.
• Oversaw inventory and stock management, optimising levels for operational continuity.
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Facilitated team meetings, promoting open communication and collaboration.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.

• Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Designed employee incentives and recognition schemes to achieve team targets.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Established clear budgets and cost controls strategies to meet objectives.
• Streamlined processes to improve and optimise office operations.
• Monitored health and safety measures for guaranteed compliance.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Represented organisations at seminars, conferences and business events.
• Led and managed administrative staff to maintain smooth daily operations.
• Investigated issues affecting group operations, prepared reports and helped correct problems.