Hayley Stockman

In this job I help to serve customers and take payments. I also strive to learn new things so I am more flexible in my work place.

• Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Resolved customer complaints quickly, restoring trust in our service quality.
• Operated cash registers accurately, ensuring proper handling of transactions.
• Facilitated smooth flow of customers by effectively managing queues during rush hours.
• Collaborated with team members to maintain a friendly work environment promoting productivity.
• Provided personalised customer service fostering loyalty amongst clients.

This job consisted of caring for children from the ages 0-12 paying close attention to their development and how they play with others. During this job I would help keep the area clean and I also helped during nap time to support the children sticking to the routines provide by their parents. I also did the same work experience in 2022 for two weeks.

• Provided quality care for children by creating a stimulating and secure environment.
• Ensured children's safety by closely monitoring activities, both indoors and outdoors.
• Fostered creativity and imagination through storytelling, art, and play to enhance learning experiences.
• Prepared nutritious meals for children, promoting healthy eating habits.
• Maintained clean surroundings, ensuring a hygienic space for children at all times.
• Developed strong relationships with parents to improve communication about the child's progress.
• Supported nap time routines efficiently, providing comfortable rest periods for children.
• Encouraged positive behaviour amongst children by setting good examples themselves.

At this job I was based on tills so when working I had to deliver good customer service to customers, take payments, handle cash and count cash, money flights and making sure the area is clean. On quieter shifts I would clean up making sure all the shelves were tidy and stocked.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Supported team by demonstrating respect and willingness to help.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Worked flexible hours, covering nights, weekends and bank holidays.

In the restaurant I had many responsibilities like alerting colleagues of allergens or any health issues, taking orders from customers, serving food and drinks, taking payments, delivering outstanding customer service, making sure the area is clean and free of hazards.

• Improved customer satisfaction by providing efficient and friendly service.
• Managed table settings for enhanced dining experience.
• Maintained clean and organised dining area for customer comfort.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Enhanced guest experience by welcoming patrons warmly upon arrival.
• Maintained a clean entrance area, creating an inviting atmosphere.