Hayley Stanfield
Summary
A detail-oriented professional with expertise in visual merchandising and time optimisation, demonstrating strong initiative and patience. Proficient in accurate money handling, refund processing, and product knowledge retention, ensuring compliance with GDPR standards. Skilled in data entry speed and flexibility in task handling, complemented by Microsoft Office proficiency and excellent telephone etiquette. Committed to leveraging these competencies to drive organisational success and enhance customer satisfaction.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work history
Sales assistant
TJ Morris Ltd
Stirling
2017.02 - 2025.12
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Inbound call centre agent
Direct travel ltd
Stirling
2017.01 - 2017.11
- Assisted colleagues in handling difficult inquiries for better teamwork.
- Enhanced customer satisfaction by promptly answering inbound calls.
- Stayed abreast of product updates with regular learning, aiding informed interactions with clients.
- Utilised effective problem-solving skills to tackle customer complaints.
- Maintained calm composure under pressure, ensuring smooth operations during peak hours.
- Managed high-volume calls with professionalism and patience.
Sales assistant
Savers health and beauty
Stirling
2014.01 - 2017.01
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Collaborated effectively with team members to meet sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Conducted daily inventory checks to manage stock levels accurately.
Inbound call centre agent
Webhelp
Larbert, Falkirk
2013.09 - 2014.10
- Participated actively in training programmes to enhance service delivery standards.
- Maintained calm composure under pressure, ensuring smooth operations during peak hours.
- Enhanced customer satisfaction by promptly answering inbound calls.
- Documented all call interactions with accuracy and attention to detail, ensuring streamlined record-keeping processes.
- Managed high-volume calls with professionalism and patience.
- Adhered strictly to company policies whilst handling sensitive customer data, ensuring security compliance at all times.
Hairdressing assistant
Indulge hair and beauty
Stirling
2011.08 - 2013.09
- Took care in correctly mixing colouring agents to avoid any adverse reactions during application procedures.
- Contributed to positive team atmosphere through open communication and collaboration.
- Promoted salon products for increased sales revenue.
- Demonstrated adeptness at simple styling tasks under supervision of experienced stylists.
- Supported senior staff during busy periods to maintain punctuality with scheduled appointments.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
- Facilitated efficient scheduling of appointments using salon software systems.
Education
SVQ Level 2 - Hairdressing
Forth Valley College
Stirling 2011.08 - 2013.05
Certificate of Higher Education - English, History, Computing, Business Studies.
Wallace High School
StirlingSkills
- Visual merchandising
- Time optimisation
- Initiative taking
- Patience and empathy
- Accurate money handling
- Refund processing
- Product knowledge retention
- Knowledge of gdpr compliance
- Data entry speed
- Flexibility in task handling
- Microsoft Office proficiency
- Telephone etiquette
Affiliations
- Reading historical fiction
- Thrifting and upcycling clothes
- Learning Dutch
Timeline
Sales assistant
TJ Morris Ltd
2017.02 - 2025.12
Inbound call centre agent
Direct travel ltd
2017.01 - 2017.11
Sales assistant
Savers health and beauty
2014.01 - 2017.01
Inbound call centre agent
Webhelp
2013.09 - 2014.10
Hairdressing assistant
Indulge hair and beauty
2011.08 - 2013.09
SVQ Level 2 - Hairdressing
Forth Valley College
2011.08 - 2013.05
Certificate of Higher Education - English, History, Computing, Business Studies.
Wallace High School