Hayley Sawyer
Plymouth,Devon
Summary
Experienced professional with a strong background in office coordination and financial reporting. Known for improving operational processes to ensure high quality work within strict deadlines. Proficient in Excel, database administration, data analysis and reporting. Demonstrated ability to prioritise team workload effectively while continuously learning from experience.
Overview
10
10
years of professional experience
Work History
Safeguarding Office Manager
University Hospitals Plymouth NHS Trust
Plymouth, Devon
04.2021 - Current
- To input and monitor data required for finite and ongoing projects within the teams.
- Assisting in developing detailed project plans, recording, and analysing the data.
- Act as a link with professionals in the wider health community.
- Update office policies to reflect changing business needs and regulations.
- Implement new filing systems, improving data retrieval efficiency.
- Enhance team productivity for better project completion rates through effective schedule management.
- Organise important company meetings, leading to improved communication across departments.
- Compile essential data into useful spreadsheets enhancing overall understanding of business performance.
- Resolve minor technical issues swiftly avoiding unnecessary delays in workflow
- Handling sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Prepare detailed reports for streamlined decision-making processes using various software applications proficiently.
- Overseeing multiple databases and maintaining updated records and accuracy.
- Collaborate with different departments to maintain positive rapport and smooth workflow.
- Produce high-quality documents, spreadsheets and presentations for internal and patient-facing needs.
- Identify and implement improvements to address and resolve office workflow inefficiencies.
- Successfully deliver on tasks within tight deadlines.
Personal Health Budgets and Contracts Assistant
NHS Devon Clinical Commissioning Group
Plymouth, Devon
10.2018 - 03.2021
- Worked closely with the finance team to identify discrepancies between invoiced charges and contract agreements.
- Undertook reconciliations of local authority recharges through the review of a range of commissioning databases, individual care plans and service agreements.
- Delivered an effective and competent level
of clerical support and consistently delivered a client-focused service which promoted a positive patient experience and effective working relationships with external providers. - Extracted and collated commissioning data, and presented to the Contract Support Manager.
- Lead in the COVID Care Home Digitalisation Project, where I developed, rolled out surveys to a vast
amount of external stakeholders and analysed the data. - Kept good working relationships with both internal and external stakeholders. I was in constant contact with a range of multi-agency professionals in order to
negotiate and agree financial payment from the CCG (Clinical Commissioning Group).
Patient Choice Facilitator
NHS Devon Referral Support Services
Plymouth, Devon
09.2015 - 09.2018
- Worked within a growing and diverse team to ensure patients referrals get dealt with and appointments booked for them in a smooth and efficient manner.
- Worked daily with sensitive, confidential data
and worked independently within strict targets and deadlines in a busy face-paced environment. - Liaising with medical professionals and external stakeholders to ensure all vital information is kept up to date.
- Trained all new staff; managed their workload, created staff rotas, and provided any support needed while supervising.
- Resolved conflicts among team members.
- Facilitated training programmes, enhancing staff skills and knowledge.
- Led daily team briefings to improve productivity and performance.
- Supported staff learning and development for improved team capabilities.
- Planned, scheduled and delegated daily tasks, consistently meeting demands on technical support teams.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Education
NVQ Level 3 - Advanced level apprenticeship in Business Administration
ETS
Exeter 2015 - 2016
AoFAQ Level 3 - Emergency First Aid At Work
Total Safety Training And Consultancy
Manager's Passport
University Hospitals Plymouth NHS Trust Plymouth
Mental Capacity Act Level 3
University Hospitals Plymouth NHS Trust Plymouth
A-Levels - Information Technology
IT Functional Skills
Exeter 2015 - 2016
A-Levels - English Media
Notre Dame Roman Catholic School
PlymouthGCSEs - English
Notre Dame Roman Catholic School
PlymouthGCSEs - Mathematics
Notre Dame Roman Catholic School
PlymouthGCSEs - Science
Notre Dame Roman Catholic School
PlymouthGCSEs - 9 GCSE passes
Notre Dame Roman Catholic School
PlymouthSkills
- Office coordination
- Excel knowledge
- Financial reporting
- Database administration
- Data analysis and reporting
- Team workload prioritisation
- Learning from experience
References
References available upon request.
Timeline
Safeguarding Office Manager
University Hospitals Plymouth NHS Trust
04.2021 - Current
Personal Health Budgets and Contracts Assistant
NHS Devon Clinical Commissioning Group
10.2018 - 03.2021
Patient Choice Facilitator
NHS Devon Referral Support Services
09.2015 - 09.2018
NVQ Level 3 - Advanced level apprenticeship in Business Administration
ETS
2015 - 2016
AoFAQ Level 3 - Emergency First Aid At Work
Total Safety Training And Consultancy
Manager's Passport
University Hospitals Plymouth NHS Trust Plymouth
Mental Capacity Act Level 3
University Hospitals Plymouth NHS Trust Plymouth
A-Levels - Information Technology
IT Functional Skills
2015 - 2016
A-Levels - English Media
Notre Dame Roman Catholic School
GCSEs - English
Notre Dame Roman Catholic School
GCSEs - Mathematics
Notre Dame Roman Catholic School
GCSEs - Science
Notre Dame Roman Catholic School
GCSEs - 9 GCSE passes
Notre Dame Roman Catholic School
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