Hayley McGurl
Harlow,ESS
Summary
Accomplished professional with expertise in Retail Banking Operations, Leadership Excellence, and Customer Service Delivery. Proven track record in managing multiple branches operational processes and policies, training and development, and business performance management, face to face and remotely. Known for inspiring motivation and influential communication to drive team success and enhance customer satisfaction. Committed to leveraging skills to achieve organisational goals and foster continuous improvement.
Overview
24
24
years of professional experience
Work history
Senior Bank Manager
Lloyds Banking Group
Harlow, Essex
05.2007 - 07.2025
- Guaranteed adherence to all banking laws and regulations throughout operations management.
- Cultivated a collaborative working environment through impactful leadership techniques.
- Uphold high standards of service delivery through promotion of excellence among team members.
- Coached and developed banking staff to consistently meet and exceed performance objectives.
- Oversaw daily branch operations of 4 units and directed 25+ banking staff both face to face and remotely.
- Drove a culture of high performance and continuous improvement by establishing clear, measurable KPI metrics across branch sales, service and operations.
- Performance Manager for Cambridge Area consisting of 12 branches and over 100 colleagues, used data insight to identify opportunities for growth and mentored bank managers to drive improvements.
- Hiring Manager and Disciplinary Manager completing interviews face to face and remotely.
Office Manager
Nationwide Independent Estate Agency
Chingford, Waltham Forest
03.2005 - 04.2007
- Elevated customer satisfaction through timely resolution of enquiries and delivery of precise property information.
- Enabled seamless transactions through coordination with solicitors, mortgage brokers, surveyors, and other estate agents.
- Optimised administrative tasks including preparation of tenancy agreements, organisation of repairs, and collection of rent payments enhancing efficiency.
- Promoted sales with effective marketing strategies and high-quality property listings.
Checkout Supervisor
Sainsbury's
Loughton, Essex
01.2002 - 07.2004
- Adhered rigorously to store policies, strengthening compliance among staff members.
- Assessed till performance, promptly identifying discrepancies.
- Managed high-pressure scenarios during peak hours to guarantee seamless operations.
- Delivered insightful feedback to staff members, fostering continual professional growth.
Education
A-Levels - Sociology
Epping Forest College
Loughton, Essex 09.2000 - 05/2002
A-Levels - English Literature
Epping Forest College
Loughton, Essex 09.2000 - 05/2002
A-Levels - Law
Epping Forest College
Loughton, Essex 09.2000 - 05/2002
Skills
- Multi-Site Team Management
- Strategic Vision & Execution
- Change & Transformation Leadership
- Operational Excellence
- Risk & Compliance Oversight
- Business performance management
- Talent Development & Coaching
- Stakeholder Engagement
- Customer Experience Strategy
References
References available upon request.
Timeline
Senior Bank Manager
Lloyds Banking Group
05.2007 - 07.2025
Office Manager
Nationwide Independent Estate Agency
03.2005 - 04.2007
Checkout Supervisor
Sainsbury's
01.2002 - 07.2004
A-Levels - Sociology
Epping Forest College
09.2000 - 05/2002
A-Levels - English Literature
Epping Forest College
09.2000 - 05/2002
A-Levels - Law
Epping Forest College
09.2000 - 05/2002