Hayley-Jayne Cope
Swindon,Wiltshire
Summary
Results-driven Project Management Professional with expertise in project planning, delivery workstream management, change management, and risk management. Achieved enhanced project execution and stakeholder satisfaction through strategic planning, effective resource allocation, and streamlined processes. Delivered initiatives that improved project delivery times while fostering collaborative environments and driving continuous improvement. Driven PMO Lead with keen focus on strategic planning, and team leadership. Skilled in project management and stakeholder communication, ensuring seamless project execution and alignment with business objectives. Committed to driving organisational success through structured processes and collaborative efforts.
Overview
21
21
years of professional experience
Work history
PMO Lead
BP
2022.06 - 2026.02
- Managed $30m Budget (ACE) and $15m Budget (SDC/STEL) overseeing all expenses, CAPEX and OPEX charges and working with our cost engineers to ensure we remain within budget as a programme overall. They work within an AGILE environment at BP and have a lot of changes within scope, time and delivery.
- Oversaw budget for digital teams, tracking forecasts and actual spending to ensure financial accuracy.
- Oversaw creation of execute budgets aligned with current pricebooks, ensuring financial compliance.
- Monitored budget expenditure, maintaining financial discipline throughout the project cycle.
- Overseeing the Project Plan, working with the MCP Project Planner to ensure they align with the deliverables set out by BP
- Currently working within BP on Shah Deniz Compression (SDC), STEL (SANGACHAL TERMINAL ELECTRIFICATION) Projects. Delivered the ACE (Azeri Central East) Programme as PMO Lead within BP. ACE platform construction | bp
- Working alongside AGT Procurement team to ensure all contracts with vendors are up to date and valid within AGT BP.
- Created POs within designated timeframes and aligned them with valid contracts.
- Developed comprehensive project reports providing transparency to stakeholders.
- Encouraged creativity amongst team members, sparking innovative solutions for complex challenges.
- Improved team morale with regular feedback sessions.
PMO Lead
AI Digital
2022.02 - 2022.06
- Working within AI Digital I will be working to face our clients as PMO Lead. Helping to create review and or refresh “best practices” within these areas. Establishing Project Plans, Roadmaps, RAID logs, Change Requests, Resource Utilisation, cost and spend and helping to communicate progress effectively to our Key Stakeholders.
LEAD PMO
Openwork
2019.10 - 2022.01
- Executed PMO activities, including planning, budget management, and preparing presentations for management meetings; supported product owner with VSTS tasks, created user stories, ran reports, managed prioritisation, and analysed client feedback for action allocation or inclusion in enhancement requirements.
- Managed delivery activities for ACT (Asset Comparison Tool), established Business Proving within BAU for user testing, ensured readiness of test cases, and supported BAU staff during transition to new ACT with resource allocation for each release.
- Coordinated delivery plan for requirements from Product Team to Engineering Team.
- Supported project management efforts for the Product Team.
- Working on a Multi-year Agile programme focussed on the core systems and processes for Customer Relationship Management (CRM), Advice through to Fulfilment and Servicing.
- Delivered tasks efficiently within tight deadlines.
- Performed daily duties with accuracy and efficiency.
- Showed respect and friendliness while assisting team members.
- Contributed to team dynamics through respect and support.
PMO Lead
Diligenta
2017.03 - 2019.10
- Managed Infrastructure Programme Management Office portfolio across Bristol, Peterborough and India, overseeing Decommission Project for Windows 2000 and Windows 2003 servers and Phase 2 decom activities, while coordinating teams of offshore resources to progress decommission activities within relevant timeframes
- Managed the Decommission Project and activities for Windows 2000 and Windows 2003 servers.
- Defined project governance framework encompassing stakeholder engagement, risk and issue management, quality assurance and change management
- Implemented resource management function for demand and supply, optimising allocation and utilisation of resources
- Allocated resources to specific work orders to meet project demands.
- Tech Debt Programme identified, assessed, and prioritised the overall technical debt state of the heritage Friends Life estate. Tech Debt’s objective is to remove all w2k and w2k3 servers which are out of support, and upgrade the servers where appropriate to w2k16 still running on these out-of-date operating systems
- Executed exit criteria management, including documentation updates and sign-off acquisition across the business.
- Compiled all necessary documentation and board packs for governance meetings, ensuring adherence to template guidelines.
PMO Lead
Nationwide
2015.04 - 2017.03
- Delivered entire project lifecycles (start to completeness) within agile environment, managing key stakeholder relationships with customers and stakeholders. Accountable for project plan and implementation of project deliverables, built and managed project plans, milestones, and critical path.
- Established and controlled project documentation and management information to ensure compliance and facilitate communication.
- Developed and implemented exit criteria for project evaluation.
- Supported governance meetings and logged actions and decisions
- Update Lessons Learnt Log and RAIDD management
- Facilitated IT service transformation projects aimed at improving organisational performance.
- Implemented strategies for realising value from projects and investments.
- Managed software assets to ensure compliance and optimise usage.
- Coordinated the accelerating change efficiency programme to streamline operations.
PMO Lead
Friends Life
2014.08 - 2015.04
- SIP and NWR Programme
- Create a PMO function within the SIP project based in Dorking. I set up the PMO function and governance, created the PID, TOR documents, and project board meetings and structures. Every fortnight I pull together the project board pack, with the relevant input from the business and finance. I then commenced work on the project plan – liaising with both Diligenta and business areas to ensure we had delivery milestones and 2015 planning in place
PMO
Post Office
2013.10 - 2014.07
- Managed the delivery of Post Office Limited (POL) separation from Royal Mail Group (RMG) through people, process and technology solutions.
- Managed delivery of Post Office Limited separation from Royal Mail Group, achieving successful independent business through people, process, and technology solutions.
- Oversaw daily operations to achieve high productivity levels.
- Executed daily tasks with precision in a fast-paced environment.
- Completed assigned tasks promptly while adhering to strict deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
PMO
AIG
2013.03 - 2013.09
- PMO analyst to the Economic Capital Management (ECM) team. Working on the ICA+ programme, which was a waterfall-based project.
PMO
Sun Life of Canada
2011.06 - 2012.12
- Working within the PMO of the Solvency II Programme reporting directly to the Programme Manager. I was contracted to maintain / embed the processes that had been developed during the Programme initiation / mobilisation phase and to ensure they remain fit for purpose, providing sufficient information to the Programme Manager and Board.
PMO
AXA
2010.07 - 2011.03
- Working within the PMO, on Project PARI a waterfall based programme for the delivery of a single repository of invested asset data that meets the reporting/analysis needs of all AXA UK stakeholders, decreases risks of inaccuracy and increases speed of access and robustness of control
PMO
BP
2010.02 - 2010.07
- Working as a Project Analyst within the Finance IT Programme supporting a significant strategic initiative to set up a European Business Service Centre (BSC) in Budapest for Finance and Customer service activity. Reporting to the Finance IT&S Programme Lead and working closely with the work stream Business Analyst; my role was to conduct administrative and business analyst activities for the programme
Project Coordinator
Steer Davies Gleave
2006.04 - 2008.11
- During my time at SDG (leading transport consultants) my responsibilities were significantly increased. I was recruited to be a PA and project co-ordinator to Director Stephen Hewitt, but my role quickly increased to the more challenging one of Operations Assistant and Project Coordinator
- (PERM)
Project Administrator
NHS
2004.10 - 2006.04
- Worked as the Project Administrator for ‘Agenda for Change’, at NHS Wandsworth Primary Care Trust. ‘Agenda for Change’ was the most radical modernisation of the NHS pay system since its foundation in 1948, based on a job evaluation scheme designed to give equal pay for work of equal value. My duties included dealing with a range of confidential information relating to staff pay, making sure the process was followed precisely and fairly, as well as a range of managerial and administrative duties
- (FTC)
Education
CIPD - Project Management
Prince2 - Project Management
2010.01 -
Conflict Resolution Training - undefined
2005.01 -
CAJE - Computer Aided Job Evaluation
2004.01 -
Executive Assistant Diploma - undefined
2000.01 -
Skills
- Project management methodologies
- Project planning
- Delivery Workstream Management
- Change Management
- Risk Management
- Resource Management
- Financial forecasting
- Azure Dev Ops VSTS
- Issue tracking
- Configuration management
- Advanced Microsoft Office Skills
Custom Section
- PA to Head of Finance, City & Guilds, 2003-08-01, 2004-06-01
- Team Secretary, Jarvis Infrastructure, 2004-05-01, 2004-06-01
- Receptionist, PWC, 2003-09-01, 2004-03-01
- Tax Assistant, Witan Jardine, 2003-07-01, 2003-08-01
Personal Information
Title: Project Manager / Project Management Office
Timeline
PMO Lead
BP
2022.06 - 2026.02
PMO Lead
AI Digital
2022.02 - 2022.06
LEAD PMO
Openwork
2019.10 - 2022.01
PMO Lead
Diligenta
2017.03 - 2019.10
PMO Lead
Nationwide
2015.04 - 2017.03
PMO Lead
Friends Life
2014.08 - 2015.04
PMO
Post Office
2013.10 - 2014.07
PMO
AIG
2013.03 - 2013.09
PMO
Sun Life of Canada
2011.06 - 2012.12
PMO
AXA
2010.07 - 2011.03
PMO
BP
2010.02 - 2010.07
Prince2 - Project Management
2010.01 -
Project Coordinator
Steer Davies Gleave
2006.04 - 2008.11
Conflict Resolution Training - undefined
2005.01 -
Project Administrator
NHS
2004.10 - 2006.04
CAJE - Computer Aided Job Evaluation
2004.01 -
Executive Assistant Diploma - undefined
2000.01 -