- Love all things music - songs, shows , festivals, concerts
- This years aim is to master the Spanish language
- Travel -from short breaks to long haul
- Food - what's not to love
- Fitness - to balance the love of food
Hayley Grocott
LIVERPOOL,Merseyside
Summary
Motivated individual with diverse experience across customer-facing roles. Demonstrates strong communication and organisational skills, contributing to team success. Eager to leverage interpersonal strengths in dynamic environments to support business objectives. Energetic individual with knack for building strong relationships and fostering customer loyalty. Skilled in communication and problem-solving, with talent for understanding client needs and delivering tailored solutions. Quick learner who adapts easily to new challenges and environments, bringing enthusiasm and positive attitude to every task. Ready to contribute to team with focus on achieving sales targets and enhancing customer satisfaction.
Overview
30
30
years of professional experience
Work History
Sales Executive
Johnsons Volkswagen
Liverpool, Merseyside
01.2024 - Current
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Followed brand guidelines to provide consistent customer experience.
Weekend Receptionist
Johnsons Volkswagen
Liverpool, Merseyside
05.2022 - 01.2024
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Responded to enquiries from clients, vendors and members of public.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Office Manager and Facilities Co-Ordinator
Universal Building Services
Northwich, Cheshire
09.2017 - 12.2023
- Executed processing of invoices and prepared financial reports to enhance operational efficiency within finance department.
- Communicated office updates through various internal platforms to enhance colleague awareness and engagement.
- Assisted in managing daily office operations.
Coordinated meetings and scheduled appointments for business efficiency.
Supported smooth workflow by organising office activities. - Executed planned maintenance activities in alignment with budget constraints and operational needs.
- Assisted in monitoring email inboxes to ensure timely responses.
Prioritised messages for effective communication.
Facilitated interactions between departments and external stakeholders. - Facilitated effective communication with internal and external stakeholders to enhance collaboration across all organisational levels.
- Coordinated travel arrangements for staff on business trips, ensuring all requirements were met through effective communication with individuals.
Finance and Operations Manager
Marks and Spencer
Various Locations, North West Region
07.2003 - 09.2017
- Monitored expenses, income, budgets and petty cash records and acted upon errors.
- Optimised daily priorities and organised workloads to enhance productivity.
- Oversee all aspects of store logistics to ensure efficient operations and inventory management.
- Represented organisation with regulatory bodies and key stakeholders.
- Oversaw building maintenance operations and managed contractor relationships to ensure optimal facility performance.
- Assisted in conducting due diligence for compliance activities.
Supported team in identifying risks associated with various projects.
Facilitated documentation and record-keeping for compliance processes. - Assisted teams ranging from 10 to 22 members in achieving objectives.
Supported team collaboration to enhance productivity and morale.
Facilitated communication between team members to ensure project alignment. - Deliver company brand values through consistent communication and engagement with team members.
- Collaborated with the store management team to achieve business targets.
Customer Assistant and training co ordinator
Marks and Spencer
Liverpool, Merseyside
10.1996 - 06.2003
- Executed cashier duties with accuracy and efficiency while maintaining positive customer interactions.
- Delivered attentive service by promptly responding to customer enquiries and processing order requests.
- Restocked shelves and arranged display areas with latest merchandise and signage.
- Resolved complaints calmly and professionally through effective communication, ensuring customer satisfaction.
- Prioritise tasks in order of urgency to enhance positive shopping experiences for customers.
- Ensure compliance with health and safety regulations to safeguard customers and staff from potential hazards.
- Designed and implemented training programmes tailored to organisational needs, enhancing staff skills and performance.
- Maintained up-to-date records of training activities, participant progress, and certifications achieved.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Education
Certificate of Higher Education - Accountancy
Knowsley Community College
Liverpool, LIV2024
NVQ Level 3 - Food Safety HACCP expert
Royal society for the promotion of health
Liverpool, LIV2006
NVQ Level 2 - Personal Licence Holder
Liverpool city council
Liverpool 2005
A-Levels - A-levels
St Edwards College
Liverpool 1997
GCSEs -
Notre Dame High School
Liverpool1995
Skills
- Good communicator and listener
- Excellent organisational skills
- Strong team player
- HACCP and PLH trained
- work well under pressure
- role-model behaviours
Interests
Timeline
Sales Executive
Johnsons Volkswagen
01.2024 - Current
Weekend Receptionist
Johnsons Volkswagen
05.2022 - 01.2024
Office Manager and Facilities Co-Ordinator
Universal Building Services
09.2017 - 12.2023
Finance and Operations Manager
Marks and Spencer
07.2003 - 09.2017
Customer Assistant and training co ordinator
Marks and Spencer
10.1996 - 06.2003
Certificate of Higher Education - Accountancy
Knowsley Community College
NVQ Level 3 - Food Safety HACCP expert
Royal society for the promotion of health
NVQ Level 2 - Personal Licence Holder
Liverpool city council
A-Levels - A-levels
St Edwards College
GCSEs -
Notre Dame High School