Hayley Coombs
London,City of London
Summary
Dynamic and results-driven retail leader with a proven track record in setting store vision and leading teams to achieve exceptional customer experiences. Expert in driving commercial performance through strategic coaching, talent development, and effective resource management. Adept at fostering a culture of safety and compliance, while managing costs and enhancing operational efficiency. Committed to nurturing talent pipelines and partnering with People & Culture teams to advance employee relations and performance management.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Flagship Store Manager
Primark
Bromley , City of London
05.2023 - Current
Store Manager
Primark
Lewisham, City of London
02.2022 - 05.2023
Store Manager
Primark
Kings Lynn, Norfolk
09.2020 - 02.2022
Assistant Store Manager
Primark Stores Ltd
Kings Lynn
08.2016 - 09.2020
Senior Department Manager
Primark Stores Ltd
Norwich
09.2014 - 08.2016
Senior Management
Primark Stores Corp
Boston, America
08.2015 - 01.2016
- Senior management for opening new stores in America.
Education
English Language / English Literature / Business Studies
The Hewett School
Norwich, Norfolk 09.2002 - 09.2006
Skills
- Set the store vision and act as a role model leading and coaching teams to deliver great store standards and customer experience
- Lead by example to motivate and inspire the store team to deliver excellence throughout the customer journey
- Drive the store management team to deliver on the spot feedback and coaching to motivate and engage their team, with an emphasis on colleague experience, recognition and wellbeing
- Drive commercial performance by coaching the team to maximise sales and use all available tools and KPI's to reach and exceed sales budgets within each department
- Proactively identify and nurture talent and build talent pipeline at all levels through succession planning
- Own and manage the resource planning and scheduling process to deliver the right people in the right place at the right time and within agreed budgets
- Partner with the People & Culture team to drive the people agenda, employee relations matter and performance management
- Champion a culture that supports the business policies and procedures
- Complete store stock order planning and forecasting for the store
- overall accountability for managing controllable costs and continuously seeking opportunities for cost savings
- Lead the health & safety and operations team in creating a culture of safe working, by enforcing and implementing all health & safety standards, procedures and processes
References
References - available on request
Training and qualifications
- Course/qualification
- English literature – B
- English language – A
- Spanish – A
- French – B
- Maths – C
- Science – C
- Business studies – A
- ICT - B
References
References available upon request.
Timeline
Flagship Store Manager
Primark
05.2023 - Current
Store Manager
Primark
02.2022 - 05.2023
Store Manager
Primark
09.2020 - 02.2022
Assistant Store Manager
Primark Stores Ltd
08.2016 - 09.2020
Senior Management
Primark Stores Corp
08.2015 - 01.2016
Senior Department Manager
Primark Stores Ltd
09.2014 - 08.2016
English Language / English Literature / Business Studies
The Hewett School
09.2002 - 09.2006