Hayley Coates
Birmingham,west midlands
Summary
Hard-working Team Leader with 10 years of experience in Health care environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Highly aware of all government laws and legislation relating health care . Exceptional communication skills . Experience liaising with MDT members such as doctors and social workers . Prioritising patient care by planning , delivering and evaluating care, ensuring the best outcomes for patients. Holistic approach to care ensuring Phycological, emotional and physical needs are all considered..
Looking for a change of career where I can utilise my skills .
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Band 6 Deputy team leader , District Nurse
Birmingham Community NHS Foundation Trust
Birmingham , west Midlands
07.2022 - 10.2024
- Improved team performance by implementing effective communication strategies.
- Developed comprehensive training sessions for enhanced team skills.
- Increased efficiency with regular team meetings and feedback sessions.
- Promoted a positive work environment through morale-boosting initiatives.
- Conducted performance review meetings to improve individual output.
- Delegated tasks effectively to maximise productivity.
- Oversaw staff rotation schedule, ensuring optimal coverage during peak hours.
- Ensured relevant trust policies and procedures were adhered to and paperwork was completed accurately and within agreed timescales.
- Maintained agreed service standards by working with Team Leader to coordinate optimal allocation of available resources and assess quality of care delivery
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led performance reviews and tailored employee feedback to facilitate professional development.
Staff nurse Band 5
University Hospital Birmingham
Sutton Coldfield , Birmingham
09.2015 - 07.2022
- Delivered quality patient care through effective communication and teamwork.
- Administered medications for improved patient outcomes.
- Enhanced overall patient experience with compassionate nursing practice.
- Provided comprehensive healthcare to patients, optimising their recovery process.
- Documented patient progress accurately, facilitating informed decision-making in treatment plans.
- Collaborated effectively with multidisciplinary teams, ensuring seamless care coordination.
- Demonstrated flexibility whilst dealing with varying shift patterns to ensure constant coverage of vital services.
- Advocated for patients' rights and needs, fostering trust and respect within the healthcare environment.
- Trained new staff members, fostering a supportive work environment.
Education
Degree with honours - Nursing
Birmingham City University
Birmingham 09.2012 - 08.2015
Diploma of Higher Education - Specialist Nurse Practitioner
Birmingham City Universiry
Birmingham 09.2023 - 07.2024
Skills
- Ethical judgment
- Resilience in stressful situations
- Delegation proficiency
- Health and Safety Compliance
- Conflict Resolution
- Performance evaluation
- Continuous Professional Development (CPD) planning
- Empathy and compassion
- Employee performance reviews
- Employee coaching and mentorship
- Staff appraisals
- Key Performance Indicator (KPI) management
- Leadership skills
Affiliations
- I love to read. I love spending time with my family. I like good food and trying new restaurant's
References
References available upon request.
Timeline
Diploma of Higher Education - Specialist Nurse Practitioner
Birmingham City Universiry
09.2023 - 07.2024
Band 6 Deputy team leader , District Nurse
Birmingham Community NHS Foundation Trust
07.2022 - 10.2024
Staff nurse Band 5
University Hospital Birmingham
09.2015 - 07.2022
Degree with honours - Nursing
Birmingham City University
09.2012 - 08.2015
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