Matthew Boughton
Dumbarton
Summary
Accomplished professional with expertise in diplomatic negotiation and innovative thinking, driving business process improvement and stakeholder management. Demonstrates influential leadership and resilience under pressure, ensuring effective client relationship management and supply chain optimisation. Proficient in Excel, information analysis, and financial forecasting, with a strong understanding of profit and loss dynamics. Committed to ethical judgment and compliance awareness, fostering employee training and information security. Career goals include leveraging skills to enhance organisational efficiency and strategic growth.
Overview
17
17
years of professional experience
Work history
Specialist Liability Team Leader
Aviva
- 12.2025
- Lead and manage a high-performing team handling complex motor liability claims, ensuring accurate assessment, efficient resolution, and compliance with regulatory standards. Drive operational excellence through coaching, performance monitoring, and strategic workflow management. Collaborate cross-functionally to enhance customer experience, reduce indemnity spend, and uphold service-level agreements in a fast-paced, high-volume environment.
Damage Fulfilment Team Leader
Direct Line
- Oversee the end-to-end management of vehicle damage claims, ensuring timely and cost-effective repairs through coordination with approved repair networks and suppliers. Lead a team focused on delivering exceptional customer service, maintaining quality standards, and meeting key performance indicators. Drive continuous improvement in claims handling processes, support team development, and collaborate with internal stakeholders to optimize fulfillment operations and enhance customer satisfaction.
Shift Manager
Lidl
Port Glasgow
- Led daily operations in a fast-paced retail environment, overseeing staff performance, inventory control, merchandising, and customer service. Managed scheduling, training, and development of team members to ensure smooth store functioning and high morale. Delivered consistent sales growth through effective stock management, promotional planning, and customer engagement strategies. Maintained compliance with health and safety standards, loss prevention protocols, and company policies while driving operational efficiency and a positive shopping experience.
Store Manager
Trespass
Braehead (Xscape)
Section Manager – Fresh Foods
Waitrose
Helensburgh
Special constable
Police Scotland
Dumbarton, West Dunbartonshire
04.2009 - 08.2014
- Assisted in maintaining public safety through regular patrols and community engagement.
- Responded to incidents and emergencies, providing timely support to officers and the public.
- Conducted thorough investigations into reported crimes, gathering evidence and witness statements.
- Supported community initiatives aimed at crime prevention and public awareness campaigns.
Education
HND - Legal Services
Skills
- Diplomatic negotiation
- Innovative thinking
- Excel proficiency
- Client Relationship Management
- Influential leadership
- Information analysis
- Stakeholder management
- Business process improvement
- Supply chain management
- Information security
- Employee training
- Profit and loss understanding
- Financial Forecasting
- Compliance awareness
- Ethical judgment
- Resilience under pressure
References
References available upon request.
Timeline
Special constable
Police Scotland
04.2009 - 08.2014
Specialist Liability Team Leader
Aviva
- 12.2025
Damage Fulfilment Team Leader
Direct Line
Shift Manager
Lidl
Store Manager
Trespass
Section Manager – Fresh Foods
Waitrose