Allison Byrne

Managed a portfolio of financial complaints, across credit and credit lending and referrals to the Financial Ombudsman Service. Ensuring compliance with regulatory guidelines throughout the complaint process.
Collaborated with various departments to resolve customer issues effectively and efficiently.
Investigated complaints thoroughly, leading to fair resolutions that satisfied all parties involved.

• Maintained detailed records of customer interactions, ensuring transparency in communication history.
• Adhered strictly to regulatory guidelines during all stages of complaint processing.
• Utilised CRM systems for efficient tracking and managing of customer complaints.
• Developed solutions for complex cases, improving overall service quality.
• Collaborated with stakeholders to accurately resolve disputes within specified timeframe.
• Owned end-to-end complaint handling and resolution in line with established procedures.
• Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
• Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.

Managing the daily running of a licenced betting office.

• Maintained detailed and current records of inventory, personnel activities and business finances.
• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Understood what drives overall business success and prioritised and delivered quality results.
• Developed team's product knowledge, resulting in increased store sales.
• Kept staff records regarding holidays, absences and discipline.
• Toured sales floor regularly, assessing and improving daily operations.
• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Performed various store operations including opening and closing procedures, product display management and budget control.
• Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
• Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
• Provided coaching support for staff members which resulted in enhanced performances.

• Liaised with charities, improving understanding of their needs and goals.
• Maintained detailed records of donations, ensuring transparency and accountability.
• Presented persuasive pitches to potential corporate sponsors.
• Increased public awareness by organising charity events and promoting them in local communities.
• Spearheaded community outreach initiatives, increasing visibility of charitable causes.
• Conducted public presentations and prepared materials.