Hayden Morgan
Tooting Broadway,Wandsworth
Summary
I am a detail-oriented team player with strong organizational skills i have the ability to handle multiple projects simultaneously with a high degree of accuracy as well as keeping a constant positive attitude. I am able to show exemptional team cohesion and a willingness to take on added responsibilities to meet team goals and achieve them.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Bar supervisor
Dirty Habits
Tooting Broadway, Wandsworth
2024.04 - Current
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Collaborated with team members to provide seamless service during busy periods.
- Developed rapport with regular patrons fostering a loyal customer base.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Resolved customer complaints promptly to maintain good relationships.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Created an inviting atmosphere through friendly interaction with customers.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Completed end-of-day cleanup to reset bar for next day.
- Welcomed guests with friendly conversation and fun atmosphere.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Collected, washed and put away glassware between guests.
Bartender
Del Boys Salt Beef Bar
Tooting Broadway, Wandsworth
2022.07 - 2024.04
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
(Work Experience) Retail Worker
Morleys
Tooting Broadway, Wandsworth
2019.10 - 2019.10
- Minimised stock damage by consistently practising safe and secure stock handling methods.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Built lasting relationships with clients through customer service interactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Adhered to company procedures and guidelines to maintain compliance.
Education
Diploma of Higher Education - Art
South Thames College
London 2022.09 - 2023.06
A-Levels - Art
Ernest Bevin Collage
Tooting Bec, Wandsworth 2020.09 - 2022.06
A-Levels - Level 3 Sports
Ernest Bevin College
London 2020.09 - 2022.06
Skills
- Beer, wine and cocktail service
- Cash control
- Verbal communication
- Food service
- Exemplary hygiene standards
- Enthusiastic communicator
- Safe serving knowledge
- Customer retention
- Employee training
- Bar cleaning and maintenance
- Problem solving
- Inventory control
- Expert multitasker
Affiliations
- One of my hobbies is drawing this is because i like being creative and using my mind to make unique and interesting things that are stimulating to look at
- I love to go to the gym and doing calisthenics to keep myself healthy
- One of my interests is hiking because I love to explore new places and to adventure
Timeline
Bar supervisor
Dirty Habits
2024.04 - Current
Diploma of Higher Education - Art
South Thames College
2022.09 - 2023.06
Bartender
Del Boys Salt Beef Bar
2022.07 - 2024.04
A-Levels - Art
Ernest Bevin Collage
2020.09 - 2022.06
A-Levels - Level 3 Sports
Ernest Bevin College
2020.09 - 2022.06
(Work Experience) Retail Worker
Morleys
2019.10 - 2019.10