Darren Hines
Northampton,Northamptonshire
Summary
Veteran Bar Supervisor with 6 years of experience. Bringing deep understanding of running profitable operation, including assessing needs, controlling inventory costs and effectively managing labour hours. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in hospitality industry.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Bar Supervisor
Greene King PLC
Northampton, Northamptonshire
07.2020 - Current
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Cellar Worker
Compass Group UK & Ireland
Birmingham
06.2019 - Current
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Handled and moved supplies between stores and bars for restocking and storage.
- Checked and reported faulty equipment to supervisors for repair.
Cellar Supervisor
Compass Group UK & Ireland
Northampton, Northamptonshire
11.2017 - Current
- Maintained clean, organized working areas to create positive, productive environments with minimal risk.
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
- Guided and coached staff to achieve individual growth and sales production targets.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Kept product shelf-life records to decrease losses from expiry.
- Addressed and escalated customer complaints to amplify guests' experience.
Education
GCSEs -
Weston Favell Academy
Northampton 09.2015 - 06.2016
BTEC - Sport Science
Moulton College
Moulton 09.2016 - 06.2018
Diploma of Higher Education - Sport and Exercise Science
University of Northampton
Northampton 09.2019 - 05.2024
Skills
- Bar management
- Team leadership
- Attentive customer service
- Beer, wine and cocktail service
- Marketing and sales experience
- Food service
- Problem solving
- Outstanding customer service
- Training and development
- Verbal communication
- Employee training
- Floor staff management
- Hospitality expertise
- Extensive beer knowledge
- Alcohol licensing law compliance
- Bar cleaning and maintenance
- Inventory control
Timeline
Bar Supervisor
Greene King PLC
07.2020 - Current
Diploma of Higher Education - Sport and Exercise Science
University of Northampton
09.2019 - 05.2024
Cellar Worker
Compass Group UK & Ireland
06.2019 - Current
Cellar Supervisor
Compass Group UK & Ireland
11.2017 - Current
BTEC - Sport Science
Moulton College
09.2016 - 06.2018
GCSEs -
Weston Favell Academy
09.2015 - 06.2016
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