Summary
Overview
Work history
Education
Skills
Additional Information
Charity Fundraiser
References
Timeline
Generic

Hassina Nazia Hassan

London

Summary

Accomplished professional with extensive expertise in project management, data handling, and sales techniques mastery. Proficient in Microsoft Office Suite, credit card processing, and administrative support. Demonstrates exceptional problem-solving abilities, time management skills, and team building and leadership capabilities. Experienced in market research, coaching and mentoring, and customer data analysis. Committed to leveraging skills to drive organisational success and achieve career growth within dynamic environments.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work history

Banking assistant

Royal Bank of Scotland
Leeds
04.2007 - 06.2007
  • Handled cash transactions, ensuring accuracy and security.
  • Assisted in the marketing of banking products to attract potential clients.
  • Identified fraudulent activities, protecting bank's interests.
  • Greeted customers warmly upon arrival; creating a positive first impression.
  • Processed account deposits, withdrawals and updates to meet customer needs.
  • Conducted post-office-related business to sell stamps, accept payments, and prepare money transfers.
  • Balanced daily cash deposits and vault inventory

Customer service representative

Debenhams
Leeds-London
10.2006 - 02.2020
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Completed transactions to replace or exchange defective items.
  • Prepared necessary forms to complete transactions.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Consistently achieved service rating targets on Debenhams store cards, managing customer enquiries with personalised care and attention.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Maintained up-to-date knowledge, resulting in effective product promotion.

Education

BA (Hons) Degree in Fashion & clothing - Bachelor of Arts

Leeds University
Leeds
09.2005 - 07.2008

BTEC National Diploma in Fashion & Clothing -

Leeds College of Art and Design
Leeds
09.2003 - 07.2005

10 GCSEs -

Matthew Murray High School
09.1998 - 07.2003

Skills

  • Project management
  • Data handling
  • Microsoft office suite familiarity
  • Sales techniques mastery
  • Credit card processing
  • Administrative support
  • Problem-solving
  • Time management
  • Team building and leadership
  • Market research
  • Coaching and mentoring
  • Customer data analysis

Additional Information

Desi Rhythms Fashion Show: Designed and made clothes for an Indian awareness fashion show, raised money for various charities' including children's education in Asia., References available on request

Charity Fundraiser

Desi Rhymes Fashion Show


  • Designed and made clothes to raise funds for Children's education in India.
  • Increased donor engagement by developing and implementing targeted fundraising campaigns
  • Planned and implemented fundraising events

References

References available upon request.

Timeline

Banking assistant

Royal Bank of Scotland
04.2007 - 06.2007

Customer service representative

Debenhams
10.2006 - 02.2020

BA (Hons) Degree in Fashion & clothing - Bachelor of Arts

Leeds University
09.2005 - 07.2008

BTEC National Diploma in Fashion & Clothing -

Leeds College of Art and Design
09.2003 - 07.2005

10 GCSEs -

Matthew Murray High School
09.1998 - 07.2003

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Hassina Nazia Hassan