Emily Blair
Dumbarton,Cardross
Summary
I am a resourceful Banking Assistant with a passion for delivering exceptional customer service and streamlining daily banking operations. I focus on enhancing client satisfaction through clear communication and proactive problem-solving. I deliver boosted team efficiency by implementing streamlined processes and fostering a collaborative work environment. I am a hardworking individual, well-versed in risk management and adherence. I seek solutions to problems and apply extensive analytical knowledge to findings. I am adept at multi-tasking, leading group discussions and managing projects.
I am experienced in recordkeeping and client relationship management with special emphasis in banking. I am always attentive to details and careful to follow procedures, while ensuring professionalism and positive interpersonal relationships.
Overview
6
6
years of professional experience
Work history
Banking Assistant
Lloyds Banking Group
Dumbarton
2024.04 - Current
- Throughout my career in the bank, I have developed a comprehensive understanding of all the products offered by the bank for better customer guidance.
- I have managed customer accounts by providing exceptional service, advising customers and providing support and knowledge to benefit them financially.
- I maintain client relationships with efficient problem-solving skills.
- I am experienced with recognising fraudulent activities and patterns, protecting the customer’s money and the bank's interests.
- I work regularly with team members on special projects, preparing presentations and engaging in special gigs within different areas of banking.
- My time management skills help me to support my colleagues in peak times, ensuring high-quality customer service.
- I am passionate about greeting customers warmly upon arrival; creating a positive first impression and allowing a positive relationship to develop between myself and the customer, leading to a great relationship between the bank and customer.
- I am responsible for updating financial records for accurate tracking and reporting. I am heavily involved in the processes regarding cash transportation and stock maintenance within the business cash, which is essential to the steady running of the branch.
- I regularly contribute ideas during staff meetings resulting in process improvements and team building.
- I ensure regulatory compliance, safeguarding the bank's reputation. I work closely with the Financial Conduct Authority as part of my role, taking part in courses and training sessions.
- I currently handle the Risk Book for Dumbarton branch. I regularly check the premises, security cameras, safety doors, administrative processes and more. It is my responsibility to update and complete this on time and in full each week. I am comfortable and confident in my role as risk is an interesting topic where I am always learning and taking on more responsibility.
Customer Service Assistant
Morrisons
Helensburgh
2020.01 - 2023.08
- Within my role as Customer Assistant at the checkouts in Morrisons supermarket, I delivered knowledge to customers with product inquiries for enhanced shopping experience, explaining any current discounts or deals and answering any queries.
- I ensured I upheld company policies and procedures consistently for maintained standards of operation within the store.
- I assisted in the training of new staff members, ensuring consistency in service delivery while also making them feel welcome and comfortable.
- I collaborated well within a team setting, fostering a positive working atmosphere for everyone I worked with.
- I communicated effectively with colleagues, often via headset, to ensure seamless service delivery and keeping the customer informed about their queries.
- I improved customer relations by managing customer complaints effectively. This was often through communicating with upper management and teams outside of my own. This presented great opportunity to work with new people and understand new processes.
- I handled cash transactions accurately, maintaining financial integrity of the till and ensuring no breach occurred.
- I adapted quickly to changes in store layout or products range, minimising disruption to service delivery. I was always happy to communicate these upcoming changes to customers as they were coming through the checkout.
- I helped to maintain a clean and orderly checkout area, contributing to a pleasant store experience.
- I became experienced in processing returns and exchanges swiftly, enhancing customer satisfaction levels.
- I always prioritised tasks during busy periods for maximised productivity, while communicating with my colleagues for a seamless service.
Education
Higher National Diploma - Beauty Therapy
City of Glasgow College
Glasgow05.2024
Scottish Qualifications Certificate - Secondary School
Hermitage Academy
Helensburgh06.2021
Skills
- Microsoft office suite proficiency
- Effective networking
- Proficiency in financial reporting
- Cash handling experience
- Conflict resolution in finance
- Debit and credit management
- Teller operation techniques
- Banking regulation compliance
- Confidentiality assurance
- Risk management tools
- Compliance understanding
- Customer service support
- Document preparation
- Customer service experience
- Fraud detection
- Resilience under pressure
- Data entry accuracy
Hobbies
A keen netballer currently playing for Helensburgh Netball Club.
Timeline
Banking Assistant
Lloyds Banking Group
2024.04 - Current
Customer Service Assistant
Morrisons
2020.01 - 2023.08
Higher National Diploma - Beauty Therapy
City of Glasgow College
Scottish Qualifications Certificate - Secondary School
Hermitage Academy