Hassan Azhar
Luton
Summary
Technology & Programme Delivery Leader with 10+ years experience delivering enterprise SaaS implementations and multi-country transformation programmes across EMEA and APAC. Proven track record managing programmes valued up to £2.5m, leading cross-functional teams, and improving deployment efficiency by 65%. Combines strong technical background with commercial and operational oversight to deliver complex platforms on time, within budget, and aligned to strategic business outcomes.
Overview
14
14
years of professional experience
Work History
Operations and Implementation Manager
The World Continuing Education Alliance
Milton Keynes, United Kingdom
03.2024 - Current
- Accountable for end-to-end delivery of multi-country SaaS transformation programmes valued at £1.1m, managing scope, budget, risk, and executive stakeholder alignment across global teams.
- Lead cross-functional delivery teams of up to 16 resources spanning product, engineering, and external partners, ensuring on-time and on-budget delivery across international rollouts.
- Directed discovery workshops with regional stakeholders to translate strategic business objectives into structured programme roadmaps and delivery workstreams.
- Implemented structured programme governance including RAID logs, stage gates, and executive steering forums, improving delivery visibility and risk control.
- Drove platform and technology stack modernisation initiatives, reducing manual processing effort by 30% and improving operational scalability.
- Partnered with Finance to manage programme costing models, delivery forecasting, and revenue alignment across global deployments.
- Acted as senior escalation point for programme risks and change control during multi-region releases, ensuring controlled rollouts and stakeholder confidence.
- Championed Agile delivery practices as Scrum Master, increasing sprint throughput by 25% and improving delivery cadence.
- Partnered with enterprise client stakeholders to ensure successful platform adoption and alignment with strategic business objectives.
Analyst, Professional Services
Momentous Technologies Ltd
Remote
02.2023 - 09.2023
- Owned global programme performance reporting across 4 regions, delivering executive dashboards and operational insights to 15+ Professional Services leaders overseeing 30+ delivery programmes.
- Developed enterprise reporting frameworks within Mavenlink (Kantata) supporting 100+ delivery projects and 60+ consultants, improving visibility of utilisation and programme health.
- Partnered with regional delivery leaders to analyse programme performance, identify delivery risks, and implement corrective actions protecting revenue and delivery timelines.
- Led the design and rollout of standardised Professional Services delivery processes, improving operational consistency and scalability across international teams.
- Collaborated with Finance to align programme delivery data with revenue recognition, forecasting, and commercial performance reporting.
- Defined governance controls, documentation standards, and reporting frameworks supporting global adoption and operational transparency.
- Facilitated stakeholder workshops to gather requirements and implement reporting enhancements improving programme oversight and delivery optimisation.
- Analysed complex datasets to identify trends and inform strategic decision-making.
- Developed and maintained comprehensive reports utilising advanced analytical tools.
Professional Services Analyst
Upstream Works Software
Remote
03.2021 - 02.2023
- Delivered end-to-end enterprise SaaS omnichannel contact centre implementations across EMEA and APAC, managing cross-border stakeholders and complex integration requirements.
- Managed 5+ parallel delivery streams covering infrastructure, configuration, integrations, testing, and go-live readiness across dev, QA, and production environments.
- Coordinated cross-functional teams of 8–12 engineers and delivery partners to manage dependencies, cutover plans, and production releases.
- Owned change control across development, QA, and production environments, maintaining release governance, deployment documentation, and audit-ready controls.
- Built and deployed custom JavaScript integrations/enhancements to meet complex business requirements, improving customer adoption and solution value.
- Produced training materials, operational documentation, and post-go-live support frameworks to ensure smooth handover and long-term platform performance.
- Acted as the day-to-day customer delivery lead during implementation phases, owning stakeholder comms and action tracking.
- Contributed to pre-sales scoping and technical discovery to reduce delivery risk and improve estimation accuracy.
Implementation Consultant
SmartSpace Global
Remote
10.2019 - 03.2021
- Delivered multi-phase enterprise SaaS transformation programmes valued up to £2.5m, managing budget control, forecasting, and delivery performance.
- Acted as programme lead for enterprise clients including Thomson Reuters and Standard Chartered Bank, aligning executive stakeholders with delivery roadmaps and technical solution design.
- Led cross-functional teams of 8–16 engineers, product specialists, and delivery partners across international rollouts.
- Facilitated discovery workshops with global stakeholders to translate complex business requirements into structured delivery workstreams.
- Directed integration strategy and API architecture across multiple environments, ensuring secure and reliable platform deployments.
- Implemented programme governance frameworks including RAID management, milestone tracking, and steering reporting to improve risk visibility and delivery oversight.
- Managed programme financial governance including burn rate monitoring, change control, and resource allocation to protect margin and delivery timelines.
- Established post-go-live operational governance and support frameworks to ensure long-term platform stability and client retention.Accountable for end-to-end delivery of multi-phase, multi-country SaaS transformation programmes valued at up to £2.5m, with direct ownership of budget control, forecasting, and commercial performance.
- Led cross-functional delivery teams of 8–16 resources across multiple regions, coordinating engineering, product, infrastructure, and third-party partners to execute phased international rollouts.
- Acted as senior programme lead for enterprise clients including Thomson Reuters and Standard Chartered Bank, managing executive stakeholders and ensuring alignment between business strategy and technical delivery.
- Directed structured discovery workshops and solution design across international stakeholders, translating complex requirements into controlled multi-stream workplans.
- Owned financial governance, managing burn rate, change control, cost tracking, and resource allocation to protect margin and delivery timelines.
- Implemented formal programme governance frameworks including RAID management, milestone tracking, and steering reporting to ensure visibility and risk mitigation across regions.
- Oversaw integration strategy, API architecture, and multi-environment deployment planning, safeguarding data integrity during cross-border cutovers.
- Established post-go-live operational governance and support frameworks to ensure long-term platform stability and client retention.
Service Improvement Manager
Tahola
Hemel Hempstead, United Kingdom
07.2017 - 10.2019
- Led service improvement initiatives focused on customer outcomes, operational performance, and platform reliability across enterprise client environments.
- Owned governance of BI and reporting platforms including SQL Server, SSIS, Cognos, and Qlik, improving data accuracy and executive decision-making visibility.
- Partnered with senior stakeholders and support leadership to identify systemic service risks and implement operational improvement programmes.
- Directed controlled system and reporting changes through structured change management and governance processes, ensuring audit-ready documentation.
- Reduced reporting errors and increased data delivery speed by 20% through process optimisation and release governance improvements.
- Established documentation standards and knowledge frameworks improving operational continuity and cross-team collaboration.
PL/SQL & C# Developer
NEC Software Solutions
Hemel Hempstead, United Kingdom
04.2015 - 06.2017
- Developed and supported enterprise-scale public sector software solutions within regulated housing environments.
- Built backend functionality using C#, .NET, and PL/SQL, supporting scalable system performance and operational stability.
- Acted as Level 3 escalation point for complex application and data issues, safeguarding service continuity and customer SLAs.
- Collaborated with QA and UAT teams to ensure controlled releases and production readiness across multiple environments.
Senior Technical Support Specialist
Xerox
Letchworth Garden City, United Kingdom
03.2013 - 04.2015
- Delivered 2nd and 3rd line technical support across enterprise software, hardware, and infrastructure environments operating under strict SLAs.
- Managed Windows server environments, Active Directory, and incident resolution processes to maintain operational continuity.
- Streamlined incident management workflows, reducing response times and improving service reliability.
First Line Support
Santander UK
Milton Keynes
06.2012 - 03.2013
- Provided frontline IT support within a regulated financial services environment, adhering to ITIL service desk processes.
- Managed user provisioning, access control, and incident logging to maintain service continuity and compliance standards.
Education
Computer Information Systems
Zenos IT Training
Luton02-2012
Skills
- Programme Delivery Leadership
- SaaS Implementation & Transformation
- Enterprise Client Delivery
- Executive Stakeholder Management
- Cross-Functional Team Leadership
- Multi-Stream Programme Management
- Budget & Forecast Ownership
- RAID & Risk Management
- Agile / Scrum Delivery
- API & Systems Integrations
- Change & Release Governance
- KPI Reporting & Operational Analytics
Timeline
Operations and Implementation Manager
The World Continuing Education Alliance
03.2024 - Current
Analyst, Professional Services
Momentous Technologies Ltd
02.2023 - 09.2023
Professional Services Analyst
Upstream Works Software
03.2021 - 02.2023
Implementation Consultant
SmartSpace Global
10.2019 - 03.2021
Service Improvement Manager
Tahola
07.2017 - 10.2019
PL/SQL & C# Developer
NEC Software Solutions
04.2015 - 06.2017
Senior Technical Support Specialist
Xerox
03.2013 - 04.2015
First Line Support
Santander UK
06.2012 - 03.2013
Computer Information Systems
Zenos IT Training