Hasan Ali

• Supported clients who were sometimes dealing with stressful or difficult circumstances, requiring empathy, patience and professionalism.

• Communicated with clients via telephone, email and online systems to ensure clarity and satisfaction.

• Guided clients through onboarding, clarifying processes to enhance their understanding and comfort.

• Collaborated with solicitors, insurers and other professionals to effectively advance client matters.

• Managed sensitive and confidential information in accordance with GDPR requirements.

• Maintained accurate records and updated internal systems.

• Worked towards service standards, deadlines and performance expectations.

• Verified client identification and documentation to ensure compliance with regulations.

• Proactively identified customer needs to promote relevant additional products during assistance.
• Acted as the first point of contact for customers, addressing queries on bookings and services for Stellantis vehicles with a focus on customer care.
• Managed over 30 bookings daily while handling a high volume of calls.
• Achieved daily and monthly targets while completing additional tasks.
• Maintained accurate records using Customer Relationship Management and booking systems.

• Achieved individual and team targets by delivering exceptional customer service and fostering customer loyalty.

• Guided customers through vehicle purchasing process, ensuring clarity and satisfaction.

• Handled multiple customer enquiries and responsibilities in a fast-paced environment, prioritising effective service.

• Built positive relationships with customers by understanding their individual requirements.

• Explained products, processes and options clearly.

• Developed confidence communicating with people from a wide range of backgrounds.

• Assisted customers with banking enquiries in a high-volume contact centre, ensuring timely and accurate responses.

• Clarified information and guided customers to understand tailored solutions effectively.

• Navigated challenging conversations with customers, maintaining professionalism and composure to resolve issues.

• Handled personal and financial information securely and professionally.

• Followed company procedures and regulatory requirements.

• Maintained accurate customer records and completed administrative tasks.

• Identified individual customer needs and implemented appropriate resolutions for improved satisfaction.

• Assisted customers with banking and account enquiries to ensure prompt resolutions.

• Provided clear information and guidance over the telephone to enhance customer understanding.

• Collaborated with team members in a high-volume contact centre to provide exceptional customer service.

• Enhanced listening, questioning, and problem-solving skills through customer interactions in a fast-paced environment.

• Managed and protected confidential customer information in compliance with privacy regulations.

• Collected precise information to pinpoint customer location and assess circumstances for effective response.

• Assisted motorists in emergency roadside situations, ensuring timely support and resolution.

• Provided reassurance to distressed customers, fostering calm and trust in challenging situations.

• Prioritised safety and communicated instructions clearly.

• Maintained composure during stressful situations and made appropriate decisions under pressure.

• Coordinated appropriate assistance while maintaining accurate records.

• Guided students through testing process, ensuring clarity and calm, enabling them to understand expectations.

• Reassured students experiencing anxiety about testing, fostering confidence and understanding during the process.

• Explained testing information and results appropriately and understandably.

• Adapted my communication depending on the individual student's confidence and understanding.

• Assisted secondary school pupils in transitioning back to school safely post-COVID restrictions.

• Maintained accurate registers of students before and after testing.

• Escorted students safely back to their classrooms following their tests.

• Worked alongside school staff to help testing sessions operate safely and efficiently.

• Adhered to hygiene protocols to maintain a safe testing environment, safety, confidentiality and school procedures at all times.

• Facilitated learning, play, and daily routines for children aged 4 to 6, enhancing their engagement and development.

• Encouraged active participation in activities, fostering confidence and social skills in children.

• Supported children with transitions between activities throughout the day.

• Helped children prepare for outdoor activities and supervised them during outdoor play.

• Prepared children for lunchtime and coordinated with staff to ensure smooth daily routines.

• Assisted children in preparing for home time by ensuring they gathered their belongings and were ready for collection. and supported safe collection by parents and carers.

• Organised and rotated toys and resources to provide children with different learning and play opportunities.

• Prepared toys, activities and play areas for the children.

• Worked alongside nursery staff to maintain a welcoming, organised and safe environment.