Harvey Smith
Gillingham ,Kent
Summary
Reliable Front of house team member with several years industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Recently moved to the Gillingham area and looking for work
I do have a Motorbike license
Preference is for team based work where I believe I would bring charisma and charm to any moment whilst keeping a professional mind.
Will do almost anything for anyone and happy to work face to face with customers on a direct basis.
Overview
4
4
years of professional experience
Work history
Car park attendant
Westwinds car park
Penzance , Cornwall
2023.05 - 2025.11
- Monitored CCTV system to maintain the safety and security of the area.
- Ensured safe vehicle manoeuvring by directing traffic in car park.
- Implemented company policies and regulations, maintaining order within the premises.
- Assisted disabled patrons with accessibility needs, creating an inclusive environment.
- Operated barrier controls for secure entry and exit of vehicles.
- Maintained cleanliness of car park, promoting a positive image.
- Reported incidences or suspicious activities to management promptly, ensuring quick resolution.
- Handled cash transactions with customers for efficient payment processing.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Prepared premises and supplies for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
Front of house team member
Lands end hotel
Penzance , Cornwall
2023.03 - 2023.09
- Handled complaints effectively, resulting in increased customer satisfaction.
- Recommended menu items to guests, enhancing their dining experience.
- Coordinated seating arrangements for efficient restaurant management.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Advised on food and drink choices based on customer preferences.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Stayed up to date on menu changes to accurately answer customer queries.
- Greeted customers, presented menus and shared information about available special items.
- Accurately took orders, making menu recommendations as appropriate.
- Prepared tables for guests and reset tables between customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Front of house team member
Trevaskis farm
Hayle , Cornwall
2022.03 - 2022.09
- Handled complaints effectively, resulting in increased customer satisfaction.
- Recommended menu items to guests, enhancing their dining experience.
- Coordinated seating arrangements for efficient restaurant management.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Facilitated positive dining experiences by providing excellent customer service.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
GCSE unless otherwise stated. - Catering
Humphry Davy school.
Penzance 2018-09
Skills
- Parking management
- Patience and diplomacy
- Punctuality and reliability
- Surveillance equipment usage
- Car park layout understanding
- Working in all weathers
- Vigilance and alertness
- Basic computer literacy
- Use of radios
- Health and Safety regulations
- Cultural awareness
- Handling cash
- Point of sale operation
- Safety consciousness
Timeline
Car park attendant
Westwinds car park
2023.05 - 2025.11
Front of house team member
Lands end hotel
2023.03 - 2023.09
Front of house team member
Trevaskis farm
2022.03 - 2022.09
GCSE unless otherwise stated. - Catering
Humphry Davy school.