Harvey Scanlan
Blackpool,Lancashire
Summary
Accomplished professional with expertise in time management and resilience under pressure, excelling in complaint management and schedule coordination. Demonstrates proficiency in food safety compliance and staff leadership, including mentoring floor supervisors and overseeing F&B teams. Skilled in utilising OpenTable for efficient operations, with a strong focus on waste reduction and food allergy understanding. Committed to enhancing operational efficiency through effective staff training and management.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Restaurant floor manager
McDonalds
Blackpool, Lancashire
2022.07 - Current
- Maintained cleanliness standards, promoting an inviting dining atmosphere.
- Facilitated smooth restaurant operations for seamless service delivery.
- Improved team efficiency with regular corrective coaching.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Monitored cash handling procedures, reducing discrepancies.
- Oversaw daily floor operations, ensuring a high level of service quality.
- Coordinated with kitchen staff to ensure timely food preparation.
- Maintained safe working and guest environments, reducing injury and incident risks.
Front of house receptionist
Fairmont Windsor Park
Egham, Surrey
2024.11 - 2025.02
- Enhanced company image with professional greeting and handling of guests.
- Facilitated efficient communication amongst staff members by promptly delivering messages.
- Monitored access into building, contributing to overall safety measures.
- Handled sensitive information with discretion to maintain confidentiality.
- Maintained tidy reception area, creating an inviting environment for visitors.
- Assisted in maintaining security by issuing, checking and collecting badges as necessary.
- Utilised knowledge of company policies to assist customers with queries accurately.
- Handled high volume of inbound calls whilst providing exceptional customer service.
- Maintained visitor logs meticulously, aiding in security management.
- Optimised office procedures through effective use of IT systems.
- Streamlined office operations to increase efficiency.
- Cultivated warm and welcoming atmosphere to greet clients upon arrival.
- Effortlessly built rapport with visitors from various backgrounds.
- Identified VIP visitors and adapted customer service style accordingly.
Guest relations agent
Fairmont Windsor Park
Egham, Surrey
2024.11 - 2025.02
- Adapted quickly to unexpected situations,.
- Maintained high standards of professionalism whilst dealing with guests for a hospitable atmosphere.
- Encouraged team spirit within the department leading to improved productivity.
- Participated in regular training sessions maintaining up-to-date knowledge on hotel policies and procedures.
- Facilitated communication between departments, ensuring seamless service delivery.
- Assisted guests with queries about local attractions, increasing their overall holiday enjoyment.
- Conducted regular room inspections to ensure cleanliness and comfort.
- Improved guest satisfaction by effectively managing complaints and requests.
- Exceeded guest expectations with personalised services.
- Provided travel recommendations, leading to increased guest engagement.
- Handled booking confirmations accurately, eliminating potential reservation errors.
Education
GCSEs - Maths, English, Science, ICT, Geography, RE, PSHE
Highfield Leadership Academy
Blackpool 2017.09 - 2022.07
NVQ Level 3 - Route to Policing
Blackpool and The Fylde College
Blackpool 2022.09 - 2025.05
Skills
- Time management expertise
- Resilient under pressure
- Complaint management
- Opening and closing procedures
- Schedule management
- OpenTable
- Food safety compliance
- Floor supervisor mentoring
- Staff leadership
- Staff management
- F&B team oversight
- Food allergy understanding
- Staff training
- Waste reduction
Certification
Level 2 in Teamwork and Personal Development
Accomplishments
Awarded Employee of the Month – McDonald's, 2024
Promoted from Cadet all the way to Chief Inspector in the Volunteer Police Cadets - Lancashire Constabulary.
References
References available upon request.
Timeline
Front of house receptionist
Fairmont Windsor Park
2024.11 - 2025.02
Guest relations agent
Fairmont Windsor Park
2024.11 - 2025.02
NVQ Level 3 - Route to Policing
Blackpool and The Fylde College
2022.09 - 2025.05
Restaurant floor manager
McDonalds
2022.07 - Current
GCSEs - Maths, English, Science, ICT, Geography, RE, PSHE
Highfield Leadership Academy
2017.09 - 2022.07