Summary
Overview
Work history
Education
Skills
Timeline
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Carlo Enrico Canu

Carlo Enrico Canu

Restaurant Floor Manager
london,07711949635

Summary

Highly motivated hospitality professional with over ten years expertise in the industry. I am a person with a very determined and decisive character with dedication to work hard in a professional environment. Great communication skills, group management and very motivated to reach my goals keeping my focus in food & beverage operations

Experienced professional focused on restaurant floor management and customer service excellence. Drive team performance and elevate guest satisfaction through hands-on leadership and keen attention to detail. Enhance operational efficiency by fostering collaborative environment and streamlining workflows.

Energetic Restaurant Floor Manager with knack for enhancing guest experiences. Spearheaded team initiatives that boosted customer satisfaction and streamlined operations. Known for fostering collaborative environments and driving service excellence.

Overview

13
13
years of professional experience

Work history

Restaurant floor manager

Belvedere Restaurant
London, United Kingdom
08.2022 - Current
  • Ensured compliance to health and safety regulations, safeguarding staff and customers.
  • Monitored cash handling procedures, reducing discrepancies in financial reports.
  • Updated menus seasonally by liaising with the Head Chef and nutritionists.
  • Coordinated with kitchen staff to ensure timely food preparation.
  • Collaborated with management on budget planning, aiding in cost-effective operation decisions.
  • Implemented promotional strategies to attract more patrons.
  • Conducted interviews and hired competent restaurant staff, enhancing overall productivity.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Maintained cleanliness standards, promoting an inviting dining atmosphere.
  • Assisted waitstaff during busy periods, helping maintain swift service delivery.
  • Facilitated smooth restaurant operations for seamless service delivery.
  • Coordinated restaurant events, resulting in unique dining experiences for customers.
  • Developed weekly work schedules, ensuring full coverage during peak hours.
  • Built strong relationships with vendors to ensure supply consistency.
  • Facilitated communication between front-of-house and back-of-house teams for improved workflow coherence.
  • Carried out performance appraisals for restaurant staff, fostering personal development and growth.
  • Improved team efficiency with regular training sessions.
  • Oversaw daily floor operations, ensuring a high level of service quality.
  • Maintained food hygiene and alcohol service compliance through regular training and spot checks.
  • Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
  • Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
  • Prevented operational disruptions by monitoring liquor and wine inventory and promptly reordering low-stock items.
  • Facilitated smooth service for 130 daily covers restaurant with exceptional planning and leadership.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Recruited and trained high-performing team members to deliver faultless customer care.

Supervisor Harry Gordon's, Selfridges

Selfridges & Co
London, United Kingdom
09.2021 - 07.2022
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Assisted in the recruitment process for hiring quality staff members.
  • Provided constructive feedback to staff for improved performance levels.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • In charge for opening and closing duties
  • Stock control following stock rotation
  • Reservation and table allocation, hosting and welcoming guests.
  • Bar service including classic cocktails and cafeteria.
  • Opening and closing duties assisting the manager during cash up procedures.
  • Fostered a positive work culture to boost employee morale.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Managed daily operations to increase productivity.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Facilitated monthly training sessions for enhanced staff performance.

Receptionist supervisor

Coya City
London, United Kingdom
02.2019 - 06.2021
  • Facilitated regular meetings for staff feedback helping in continuous improvement of services.
  • Maintained clean and inviting reception area, contributing to positive first impressions.
  • Delegated tasks effectively ensuring all responsibilities were met on time.
  • Boosted team morale, improved efficiency through effective leadership and open communication.
  • Coordinated staff rota to ensure full coverage during peak times.
  • Trained new hires on company policies and procedures which ensured consistency in service delivery.
  • Handled client queries, resulted in improved customer satisfaction levels.
  • Streamlined check-in procedures for quick and efficient guest welcome procedure.
  • Updated record-keeping processes which increased accuracy and accessibility of information.
  • Improved customer service standards for enhanced guest experience with the implementation of training workshops.
  • Managed telephone switchboard to maintain professional, prompt customer interaction.
  • Organised office supplies inventory ensuring there was no disruption in work flow.
  • Utilised conflict resolution skills to handle difficult situations with professionalism and tactfulness.
  • Collaborated with other departments to improve overall hotel operations and guest experience as a whole.
  • Resolved complaints promptly showing attentiveness towards guests' needs, thereby increasing loyalty rates amongst clients.
  • Provided support to administrative department when needed, improving cross-department collaboration.
  • Completed and filed compliance administration.
  • Directed customer calls and communicated messages to relevant team members.
  • Provided positive visitor experiences through friendly reception service.
  • Coordinated staff calendars with up-to-date availability information.

Assistant manager

Colicci
London, United Kingdom
05.2012 - 06.2018
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Increased staff productivity by providing comprehensive training programmes.
  • Trained new hires on store procedures, ensuring seamless integration into the team.
  • Enhanced customer service by training kiosk staff on product knowledge and sales techniques.
  • Collaborated with suppliers for timely delivery of products.
  • Maintained high cleanliness standards for a well-organised retail environment.
  • Coordinated employee schedules to guarantee adequate staffing during peak hours.
  • Assisted customers with queries about products, enhancing their shopping experience.
  • Contributed to business growth by identifying areas for potential expansion or improvement.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Boosted product visibility by arranging eye-catching merchandise displays.
  • Developed effective working relationships with colleagues, facilitating efficient teamwork within the kiosk.
  • Implemented promotional strategies to increase product awareness amongst consumers.
  • Handled daily cash transactions, resulting in accurate financial records.
  • Liaised with senior management regularly, providing vital feedback from the shop floor.
  • Supervised employees effectively, promoting a healthy work environment conducive to productivity.
  • Facilitated regular staff meetings to communicate updates and address concerns.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Evaluated products to select mix meeting current customer demand.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Negotiated buying conditions and sales contracts to secure lucrative deals.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Formulated marketing and advertising strategies for continuous business growth.
  • Determined strategic direction of organisation based on industry knowledge and market research.

Education

Diploma of Higher Education - Catering School

MBA Master in "Tourism quality Management "UET
Italy
04.2001 -

Skills

  • Organisational proficiency
  • Table setting rules
  • Seating layout planning
  • Event planning experience
  • Restaurant process improvement
  • Financial literacy
  • HACCP standards compliance
  • Scheduling optimisation
  • Reservation system utilisation
  • Knowledge of hospitality law
  • Reservations system handling
  • Beverage inventory control
  • Communication with kitchen staff
  • Strong negotiation technique
  • Time management expertise
  • Resilient under pressure
  • Knowledge of alcoholic beverages
  • Handling emotional situations
  • Effective delegation practices
  • Invoice processing
  • Opening and closing procedures
  • Catering coordination
  • Staff training and development

Timeline

Restaurant floor manager

Belvedere Restaurant
08.2022 - Current

Supervisor Harry Gordon's, Selfridges

Selfridges & Co
09.2021 - 07.2022

Receptionist supervisor

Coya City
02.2019 - 06.2021

Assistant manager

Colicci
05.2012 - 06.2018

Diploma of Higher Education - Catering School

MBA Master in "Tourism quality Management "UET
04.2001 -

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Carlo Enrico CanuRestaurant Floor Manager