Harvey Rice
Newton Le Willows,Merseyside
Summary
I have completed my Apprenticeship with a strong background of timely task completion and prioritization. Quick-learner and team player committed to shadowing experienced workers to enhance my personal skill set. Committed to consistency and quality supported by high levels of attention to detail. Caring Hospitality Team Member skilled in delivering top-quality guest service, communicating with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication. Hardworking fitter with skills and physical stamina to handle demands of home renovation work. Trained in safe operation of equipment, powered tools and hand instruments to complete work according to specifications. Helps teams meet project goals and looks for opportunities to help others.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Apprentice Kitchen installer ( 3 years )
Panorama & Partners Kitchens
11 Belmont Road, Liverpool, Merseyside
12.2020 - 02.2024
- Successfully completed the apprenticeship, with a day at Liverpool City college.
- Proficient in aspects of kitchen installation.
- Used to working to tight weekly deadlines and also being flexible at working patterns to allow for delays and other trades.
- Attended necessary training and completed assessments.
- Shadowed senior team members to observe established processes and best practices.
- Followed all health and safety protocols to safeguard customers and team.
- Completed related coursework on time and to high standard.
- Applied critical thinking skills to solve problems and address the challenges of complex designs,
- The team I worked as part of was often used as a problem solving team where other installations had hit problems.
- My co-worker/ partner has now retired, we had very high levels of recommendations and have many reviews from happy customers
Front of house team member
IBS Style Hotels
4 Galway Crescent Haydock, Merseyside
11.2018 - 12.2019
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Guest services assistant
Apple jacks
Warrington, Cheshire
01.2018 - 01.2019
- Greeted guests warmly and professionally for positive first impressions.
- Registered guest information on database to maintain accuracy.
- Addressed questions, escalating issues and complaints to management.
Guest services assistant
Gullivers World
Warrington, Cheshire
01.2017 - 01.2018
- Coordinating with the park operation using 2-way radio to ensure rides operating safely and maintaining customer flow through the park.
- Identifying individual guests needs and helping them have a great experience.
- Being flexible in cross-training to work at short notice on other areas in the park.
Education
GCSEs -
St Edmunds Arrow smith Catholic High School
Newton Le Willows 09.2012 - 06.2017
Skills
- Kitchen fitting
- Health and Safety awareness
- Time and task management
- Second fix installation
- Unit building
Accomplishments
- I have played for my local football teams from the age of 5 and been with a Warrington Junior football league winners Earlestown Athletic. I have also played for Garswood and in several key positions including goal-keeper.
- I am a trained Junior Referee for the League.
Timeline
Apprentice Kitchen installer ( 3 years )
Panorama & Partners Kitchens
12.2020 - 02.2024
Front of house team member
IBS Style Hotels
11.2018 - 12.2019
Guest services assistant
Apple jacks
01.2018 - 01.2019
Guest services assistant
Gullivers World
01.2017 - 01.2018
GCSEs -
St Edmunds Arrow smith Catholic High School
09.2012 - 06.2017
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