Harvey Haig
Edinburgh,UK
Summary
At 16 years old I was eager to begin working and so applied for the Part-Time position of Crew Member at McDonald's. I am now an experienced Crew Trainer with 1 year of experience, focused on maximizing team success by providing new members with great training and support, providing extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Crew Trainer
McDonald's
Edinburgh, UK
01.2022 - Current
- Received and processed cash and card payments accurately.
- Trained numerous employees in customer service, food safety and performance requirements.
- Encouraged professional development and goal setting for all staff.
- Drove compliance to company standards by reinforcing rules and procedures.
- Developed employees' skills in new tasks or stations.
- Role modelled ideal behaviour and standards across multiple stations.
- Provided regular feedback and constructive criticism on employee performance.
- Greeted customers warmly and provided friendly service, leading crew by example.
Education
Scottish Highers -
Liberton High School
Edinburgh 08.2017 - 04.2022
Skills
- Cash handling
- Customer service
- Sales strategies
- Performance management
- Staff education and training
- Product knowledge
- Complaint resolution
- Sanitation and cleaning
- Safe food handling
Timeline
Crew Trainer
McDonald's
01.2022 - Current
Scottish Highers -
Liberton High School
08.2017 - 04.2022
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