Amanpreet Singh Chopra
London,City of London
Summary
Dedicated professional with a strong focus on customer service and client relations, demonstrating patience, composure, and empathy in all interactions. Skilled in using positive language to enhance customer experiences and maintain a client-focused approach. Holds a valid UK driving licence, aiming to leverage these competencies in advancing career goals within customer-centric roles.
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Manager
Veen Stores Limited
London, City of London
2024.04 - Current
- Managed large volumes of incoming calls, maintaining professionalism under pressure.
- Provided comprehensive responses to customer enquiries within set timeframe.
- Facilitated smooth running of the front desk whilst handling multiple tasks simultaneously.
- Contributed to sales targets by upselling products when appropriate.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Honoured all commitments made to customers, bolstering trust and credibility.
- Supported marketing initiatives by participating in promotional events.
Customer Care Assistant
Jass Supermarket LTD
London, London
2023.11 - 2024.03
- Assimilated new company policies quickly for consistent service provision.
- Developed strong relationships with customers for increased loyalty.
- Enhanced brand reputation with excellent communication skills.
- Assisted customers in making informed decisions by providing relevant product information.
- Improved customer satisfaction by efficiently resolving queries and complaints.
Education
Master of Business Administration - International Business Management
London Metropolitan University
London 2022.01 - 2023.09
Skills
- Patience and composure
- Positive language use
- Empathy and understanding
- Client-Focused approach
- Customer Service
- Customer relations
- Valid UK driving licence
Languages
English
Advanced
Hindi
Native
Punjabi
Native
Timeline
Manager
Veen Stores Limited
2024.04 - Current
Customer Care Assistant
Jass Supermarket LTD
2023.11 - 2024.03
Master of Business Administration - International Business Management
London Metropolitan University
2022.01 - 2023.09