Harshanth Raguraj
Summary
As a recent graduate from the University of Brighton with a degree in Business Management with Finance, I currently work as a Recoveries Executive for an accident management firm, specialising in settling insurance claims for non-fault taxi drivers. This position requires a mix of financial reporting and risk assessment skills which I built at university with real-world negotiation and problem-solving. With a background in customer support analysis, I’ve developed a specialty for managing large datasets and communicating technical financial details clearly.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Recoveries Executive
Sovereign automotive
Epsom , Surrey
2026.02 - Current
- Tasked with negotiating credit hire charges from at fault insurers
- Managed a portfolio of over 100 clients and resolving their insurance claims
- Investigated claims through retrieving witness statements, dash cam footage and liability admissions to maximise debt recovery.
- Maintained data accuracy through strong GDPR practices.
- Communicated with clients, repairers and solicitors to resolve disputes.
- Reviewed and interpreted complex legal documents sent from various agencies.
Customer Support analyst
Class technology solutions
Crawley , West Sussex
2025.07 - 2026.01
- Resolved 50-60 customer queries per day via Robin HQ, maintaining clear communication.
- Processed payments and refunds via Stripe with financial accuracy and timely processing.
- Coordinated shipping and returns for 100+ devices using Sencloud, streamlining logistics.
- Communicated with schools, parents, and internal teams to resolve escalations quickly, aiding retention of long-term clients.
- Recorded and retained case data to highlight recurring issues, providing management with solutions to improve service.
- Strengthened company’s online reputation by responding to Trustpilot reviews.
Education
Bachelor of Science - Business management with finance
University of Brighton
Brighton 09/2022 - 09/2025
A-Levels - Business BTEC, Philosophy & Politics
Glyn School
Epsom 09/2019 - 08/2021
GCSEs - English Language 7 & Mathematics 5
Ewell Castle School
Ewell 09/2014 - 08/2019
Skills
- Data entry
- Negotiation
- GDPR trained
- Client communication
- Regulatory compliance
Affiliations
- Avid car enthusiast: Interested in high performance cars notably hyper and super cars.
- Solo travel: Passionate about independent travel across diverse cultures.
- Fitness & Personal Development: Dedicated to weightlifting and functional training.
Certification
Member of the chartered institute of management.
Languages
Tamil
Fluent
English
Fluent
Timeline
Recoveries Executive
Sovereign automotive
2026.02 - Current
Customer Support analyst
Class technology solutions
2025.07 - 2026.01
Bachelor of Science - Business management with finance
University of Brighton
09/2022 - 09/2025
A-Levels - Business BTEC, Philosophy & Politics
Glyn School
09/2019 - 08/2021
GCSEs - English Language 7 & Mathematics 5
Ewell Castle School
09/2014 - 08/2019