Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Hi, I’m

James Moremon

Cardiff,Caerdydd

Summary

My aim to seek and maintain full-time position that offers professional challenges utilising my skills, I enjoy problem-solving, using the skills I have acquired working within the energy industry for 10+ years. I like tasks that offer me job satisfaction once complete. I have excellent time management, work attendance record and problem-solving skills.


I am a self motivated passionate hardworking team player with strong organisational skills. I am ready to help team achieve company goals. I have the ability to handle and work multiple projects in quick succession with a high degree of accuracy.


I also have extensive experience within office, call centre settings and remote working. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.


Experienced Specialist in Recoveries with proven abilities in debt recovery and reporting.


Problem-solving professional demonstrates excellent deadline management skills. Skilled at handling sensitive conversations with tact and diplomacy. Produces official reports and complies with formal regulations.

Overview

22
years of professional experience
1
Certificate

Work history

SSE & OVO Energy
Cardiff, Caerdydd

Data Analyst Swat Project(Specialist & Recoveries)
01.2020 - 04.2023

Job overview

  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Improved data integrity with rigorous auditing and cleansing.
  • Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
  • Processed confidential data and information following strict guidelines.
  • Commissioned and decommissioned data sets to deliver consistent information.
  • Researched missing and outdated information provided to maintain updated records.
  • Verified accuracy of information and sorted information of documents for computer entry.
  • Adhered to data integrity and security policies by protecting information.
  • Assessed processes, procedures and work practices for strengths and weaknesses.
  • Examined data using excel, google sheets to detect errors and discrepancies.
  • Utilised various data programs to manage and monitor data.
  • Registered new customer account details in system.
  • Address enquiries by phone or email regarding data information.
  • Responded to data-related queries and maintained call and email logs.
  • Developed and managed data sources, security and metadata to enable access and sharing of data.
  • Troubleshot database to minimise glitches and bugs.
  • Concurred with quality assurance analysts to offer quality assurance of imported data.
  • Performed security testing using results to identify and fix vulnerable areas.
  • Coached and trained team members to increase productivity and growth.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Trained colleagues to apply database best practices and techniques to consistently meet performance expectations.

SSE
Cardiff, Cardiff

Swat Project Team
01.2012 - 01.2023

Job overview

  • Managed small series of test and learn brand-owned events.
  • Registered new customer account details in system.
  • Researched missing and outdated information provided to maintain updated records.
  • Address enquiries by phone or email regarding data information.
  • Practiced confidentiality with information to comply with privacy guidelines.
  • Assisted in pre-release testing, providing feedback on success criteria.
  • Managed customer support cases from initial report through to resolution.
  • Captured and recorded key information when conducting issue investigations.
  • Monitored performance through statistical reporting and analysis.
  • Delivered bespoke service across multiple customer touchpoints to maintain customer satisfaction.

SSE Energy
Cardiff, Caerdydd

Customer Service
04.2008 - 01.2012

Job overview

  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Worked databases and spreadsheets to improve reporting accuracy.
  • Collected on past due accounts.
  • Investigated accounts with balance errors using accounting software.
  • Negotiated with account holders to devise repayment plans and minimise collections receivables.
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Achieved performance goals on consistent basis through strong knowledge of industry best practices.
  • Set up direct debits and processed immediate payments after speaking with customer over phone or email.
  • Identified root causes of complaints through effective questioning.
  • Clarified complaints to fully understand customer issues.
  • Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
  • Stayed calm to navigate tricky situations in collected manner.
  • Escalated urgent, complex or technical cases following established procedure.
  • Took ownership for customer correspondence to deliver exceptional customer service levels.
  • Resolved complaints requiring escalation using advanced conflict management skills.

Tesco
Pontypridd, Rhondda Cynon Taf

Customer Service Assistant
01.2001 - 06.2008

Job overview

  • Delivered outstanding customer care with proactive sales and listening skills.
  • Completed opening and closing procedures each day.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Picked and despatched high-volume orders accurately.
  • Attended shift briefings to understand work requirements.
  • Performed duties safely in line with warehouse rules, promoting best working practices.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Moved cages onto shop floor with minimal disturbance to customers.
  • Extended assistance to customers in locating specific items.
  • Recycled boxes and packaging to support sustainability.

Education

Ystrad Mynach College
Ystrad Mynach

GCSEs & As Level from Maths, English, Science & Archaeology, Religious Education, Physical Education, Design and Technology

University overview

Coleg Morgannwg

BTEC from Sports & Nutrition

University overview

St Ilan Comprehensive
Caerphilly, Caerphilly County Borough

GCSEs from Welsh, Design & Tech, Geography, Maths, English, English Literature, Ph

University overview

Skills

  • Data validation
  • Customer service
  • Data entry
  • Data collection and analysis
  • Problem solving
  • Process mapping
  • Data analysis
  • Microsoft Access
  • Data quality assurance processes
  • Statistic analysis
  • Data profiling
  • Process improvement
  • Power BI
  • Data visualisation
  • Data formatting
  • Self-Motivated
  • Multitasking Abilities
  • Clerical Support
  • Attention to Detail
  • Business needs analysis
  • Microsoft SharePoint

Languages

English
Fluent

Certification

Lean Six Sigma Green Belt

Timeline

Data Analyst Swat Project(Specialist & Recoveries)
SSE & OVO Energy
01.2020 - 04.2023
Swat Project Team
SSE
01.2012 - 01.2023
Customer Service
SSE Energy
04.2008 - 01.2012
Customer Service Assistant
Tesco
01.2001 - 06.2008
Ystrad Mynach College
GCSEs & As Level from Maths, English, Science & Archaeology, Religious Education, Physical Education, Design and Technology
Coleg Morgannwg
BTEC from Sports & Nutrition
St Ilan Comprehensive
GCSEs from Welsh, Design & Tech, Geography, Maths, English, English Literature, Ph
James Moremon