Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Harsh Chaturvedi

Harsh Chaturvedi

SlO,UK

Summary

Passionate Hospitality professional seeking opportunities in the aviation industry to deliver exceptional customer experiences at 30,000 feet and beyond .

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Housekeeping manager

IHG hotels
Slough, United Kingdom
05.2023 - Current
  • Maintained record keeping systems, aiding in smoother daily operations.
  • Coordinated housekeeping staff for efficient scheduling and task allocation.
  • Liaised with front office team for updating room status accurately and promptly.
  • Collaborated with maintenance department for immediate repair or maintenance works needed in rooms or common areas.

Duty Manager

Mercure East gate hotel
Oxford, United Kingdom
05.2022 - 04.2023
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Streamlined workflow processes, enhancing overall efficiency of the establishment.
  • Ensured customer satisfaction with prompt problem resolution.
  • Met sales targets consistently by motivating the team towards achieving common goals.

Cabin crew member

Jet Airways
New Delhi, India
04.2018 - 03.2019
  • Created a welcoming atmosphere through friendly interactions with passengers.
  • Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.

Education

Bachelor of Science - Hospitality in Hotel Adminstartion

IHM Meerut
India

Master of Science International - Hospitality ,Events & Tourism Management

Oxford Brookes University Oxford
Oxford, Oxfordshire

Skills

  • Work under pressure


  • Familiar with different work schedules
  • First aid trained

    • With experience providing oxygen, doing CPR, and helping people with different symptoms on board

  • Leadership
  • Communication
  • Open communication skills in different languages
  • Adaptability
  • Experience in a multicultural environment
  • Creativity

Languages

English
Advanced
Urdu
Native
Hindi
Native
Punjabi
Fluent

Certification

  • Employee of the quarter 2025-Holiday inn T5
  • Customer recognition Instant Award from Dritan Daci - Accor Hotels
  • Intern Excellence Award - Oberoi hotels & Resorts
  • Awarded by Government of India -

For Representing Floristry skill in Russia

Timeline

Assistant Housekeeping manager

IHG hotels
05.2023 - Current

Duty Manager

Mercure East gate hotel
05.2022 - 04.2023

Cabin crew member

Jet Airways
04.2018 - 03.2019

Bachelor of Science - Hospitality in Hotel Adminstartion

IHM Meerut

Master of Science International - Hospitality ,Events & Tourism Management

Oxford Brookes University Oxford

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Harsh Chaturvedi