Agnieszka Giren
Greenford,City of London
Summary
Resourceful professional in hospitality and office coordination, adept in managing room inspections, cleaning, and office equipment. Experienced in invoice processing and bookkeeping while maintaining confidentiality. Focused on utilising time management skills to support organisational goals in fast-paced environments.
Overview
21
21
years of professional experience
Work history
Assistant housekeeping manager
The Mandrake
London
2025.11 - 2026.05
- Resolved customer complaints to strengthen guest relationships and enhance satisfaction.
- Coordinated with maintenance to arrange immediate repairs in rooms and shared areas.
- Oversaw laundry operations to ensure availability of clean linens and towels for daily service.
- Followed health and safety regulations to support a safe working environment.
- Answered phone and email enquiries promptly to avoid delays and confusion.
- Completed accurate data entry tasks within information management systems.
- Managed incoming and outgoing mail, filing items promptly for office efficiency.
- Maintained office supplies and inventory to support day-to-day administration.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Photocopied, laminated, and bound documents to prepare materials for meetings.
- Prepared reports and presentations to support informed decision-making.
- Handled incoming calls, answered questions, and logged messages for staff.
- Arranged filing systems for quick retrieval and easy use by personnel.
- Trained new employees on housekeeping procedures to maintain consistency in service quality.
- Updated training programmes to enhance employee performance.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Recruited and trained housekeeping staff, fostering a team capable of meeting operational needs.
- Streamlined inventory management to avoid shortages of essential supplies.
- Coordinated maintenance tasks, leading to reduced downtime of facilities.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Scheduled staff timetables to meet business demand.
Housekeeping supervisor
The Mandrake
London
2023.10 - 2025.11
- Cleaned and inspected hotel rooms to keep them safe and comfortable.
- Resolved housekeeping items promptly to maintain seamless daily operations.
- Trained staff, improving service quality and consistency.
- Implemented new cleaning protocols to improve overall cleanliness.
- Managed linen stock carefully to maintain constant guest availability.
- Coordinated communication between front office and housekeeping for enhanced workflow.
- Organised workspace systematically to streamline task execution.
- Maintained accurate records for accountability and transparency in transactions.
- Analysed and optimised administrative procedures to improve office efficiency.
- Responded promptly to phone and email inquiries.
- Managed incoming and outgoing mail for prompt responses and filing.
Floor Supervisor
JW Marriott Grosvenor House London
London
2023.06 - 2023.09
- Supervised and coordinated 2 floor staff to ensure seamless service delivery and cleanliness.
- Ensured clean and safe environment for staff and guests through regular inspections of cleanliness and setup.
- Upheld appearance standards by inspecting floor staff for correct uniforms and name tags.
Senior Supervisor
Hard Rock Hotel
Marble Arch , City of London
2023.03 - 2023.05
- Supervised daily operations of supervisors and public spaces attendants to ensure service standards were met.
- Increased team productivity through effective floor supervisor planning, coordination and task delegation.
- Coordinated preparation and maintenance of VIP rooms to enhance guest experience.
- Supported office coordinator in daily tasks and organisation to streamline office efficiency.
- Have been trained on the systems of Opera and KnowKross
Floor Supervisor
Hard Rock Hotel
Marble Arch , City of London
2022.12 - 2023.03
- Increased team productivity through effective staff planning, coordination and task delegation
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Showcased best practices to encourage team adherence to standards, maintaining motivation and ensuring accurate, efficient daily task performance.
- Conducted training sessions to improve team skills and knowledge, fostering motivation and boosting team morale.
- Collaborated with front desk staff to promptly address guest requests, enhancing overall customer satisfaction.
Floor Supervisor
Marriott Hotels
City of Westminster, City of Westminster
2022.06 - 2022.12
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Completed shift reports delivering smooth handovers and efficient Back of House operations.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Reported maintenance issues to ensure timely repairs.
- Addressed guests' problems and fulfilled special requests.
- Completed smooth housekeeping with exceptional planning and quality assurance.
Room Attendant
Marriott Hotel County Hall
Westminster, London
2022.04 - 2022.06
- Identified cleaning efficiencies to reduce average room preparation times.
- Trained new room attendants on company policies and cleaning procedures.
- Created precise hotel corners when changing linen to uphold brand standards.
- Addressed guests' problems and fulfilled special requests.
- Expertly operated cleaning equipment to fulfill time targets.
- Completed smooth housekeeping with exceptional planning and quality assurance
Supervisor
Cristal cleaning services
London, london
2020.04 - 2022.04
- Managed staff rotas, planning workloads effectively
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Supervised team of 2-10 people.
Owner /Manager
AKGirus Building Services
Greenford, City of London
2005.04 - 2022.03
- Managed team of 2-15, achieving low staff turnover rate through effective leadership and support
- Oversaw recruitment activities to attract skilled candidates and enhance team capability
- Controlled project cost, maintaining accurate time and material.
- Worked efficiently to help teams complete construction projects ahead of deadlines.
- Facilitated smooth construction process by preparing site thoroughly, including clearing and surveying to ensure project readiness
- Facilitated smooth construction process by ensuring thorough site preparation, including site clearing and surveying.
- Managed loading and unloading of van with tools, equipment, and materials at construction sites.
- Operated specialized technical equipment such as diggers.
Advertising Assistant
SignArt
Perivale, Ealing
2019.04 - 2021.11
Goods Inward Operative
Selco Builders Warehouse
London, Hanger Lane
2014.03 - 2015.03
Checkout Assistant
Selco Builders Warehouse
London, Hanger Lane
2012.03 - 2014.03
Education
A-Levels - Math , Polish, Geography, English
7 Liceum / Polish Equivalent To A Levels
Bialystok, PolandSkills
- Housekeeping software
- Room inspections
- Hospitality expertise
- Attention to detail
- Budget management
- Office coordination
- Decision-making skills
- Time management skills
- Resilience under pressure
- Results-oriented approach
- Email handling efficiency
- Confidentiality awareness
Languages
Polish
English
Languages
Polish
English
Timeline
Assistant housekeeping manager
The Mandrake
2025.11 - 2026.05
Housekeeping supervisor
The Mandrake
2023.10 - 2025.11
Floor Supervisor
JW Marriott Grosvenor House London
2023.06 - 2023.09
Senior Supervisor
Hard Rock Hotel
2023.03 - 2023.05
Floor Supervisor
Hard Rock Hotel
2022.12 - 2023.03
Floor Supervisor
Marriott Hotels
2022.06 - 2022.12
Room Attendant
Marriott Hotel County Hall
2022.04 - 2022.06
Supervisor
Cristal cleaning services
2020.04 - 2022.04
Advertising Assistant
SignArt
2019.04 - 2021.11
Goods Inward Operative
Selco Builders Warehouse
2014.03 - 2015.03
Checkout Assistant
Selco Builders Warehouse
2012.03 - 2014.03
Owner /Manager
AKGirus Building Services
2005.04 - 2022.03
A-Levels - Math , Polish, Geography, English
7 Liceum / Polish Equivalent To A Levels