Harry Powell

At CPT Events my day-to-day responsibilities include processing invoices and payments, liaising between clients and internal teams, upselling to increase sales by creating marketing material and pushing that out to thousands of lawyers, surveyors, and business directors. I occasionally travel into London to occasionally help manage events in venues which host up to 300 people. CPT Events essentially runs advanced educational courses for people in Law, Land & Property, as well as Finance. On average I handle anywhere from 4-8 phone calls during the morning whether it's a client wanting to pay an invoice or requesting help with a problem they may have on their end. This job has allowed me to build connections, improve teamwork, maximise self-confidence and bolster my managerial experience.

Some responsibilities I hold while in this position:

• Collaborating with sales teams to improve client relations.
• Assisting team members in meeting deadlines for superior productivity.
• Handling confidential client data with utmost discretion, maintaining privacy standards.
• Answering phone calls and responding to emails from clients.
• Addressing customer complaints and resolved issues.
• Managing databases and information systems, maintaining accurate and accessible records.
• Planning and coordinating events and activities, maintaining seamless and efficient workflow.

During this brief seasonal work at SMART, the largest events company in the UK, I was fortunate enough to gather a vast amount of experience in managing venues, planning, coordinating, catering for thousands of people, and maximising teamwork in every capacity. My jobs would include helping set up for events, making sure all of the numbers were up to date, tent cards are distributed, taking phone calls, liaising with clients, making sure sale targets are met as well as deadlines. This job allowed me to put my foot in the door of managing teams and large groups, it excelled my communicational skills and really helped me in my organisational abilities.

Some of the responsibilities I held within this job:

• Handled unexpected issues promptly, minimising disruption to events.
• Oversaw team of volunteers during events, promoting efficiency and teamwork.
• Developed detailed event plans to meet client expectations.
• Collaborated closely with the Event Manager to ensure flawless events.

I worked as a landscaper during the summer between leaving Burger King and starting my official employment at SMART. During this time I would do landscaping projects across Reading and London, most of the time only maintaining gardens and securing short-term clients as I looked to only doing gardening and landscaping for a short while until I moved into another managerial-role. During my time I also gained valuable business skills like financial handling, time management, communicational abilities and client liaising.

A few of my jobs included:

• Planted trees, shrubs and flowers for an improved visual appeal.
• Managed tree care including pruning, planting and removal when necessary maintaining safe environments.
• Carried out regular lawn maintenance tasks; achieved fresh looking gardens throughout the year.
• Cleared rubbish from site, leaving clean and tidy work area behind.

During my study at John Madejski Academy's Sixth Form I worked at Burger King. While employed at Burger King I developed my customer service skills, beat sales targets, led my team, trained new team members, and would handle all customer-related problems. I was able to work towards sales targets, boosting figures by 22% on the best month and 13% on average, bringing in the record number of sales in that restaurant's history. Burger King was a good stepping stone to get into a leadership role while still only 16 and 17 and studying, and allowed me to fully understand the importance of upselling and reaching targets while also satisfying customer needs. It boosted my confidence, communication skills, and leadership abilities.

Some of the responsibilities I held at this job:

• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Coached team members through new or difficult workflows.