Harry Mifflin
Hereford,Herefordshire
Summary
Customer Service Representative who achieves high levels of customer satisfaction. Ambitious fitness instructor offering excellent interpersonal communication, relationship management, customer service and presentation skills. Driven and ambitious fitness instructor with experience overseeing customer service resources to successfully and comprehensively meet department goals and objectives. Keeps track of customer service trends, creating proactive strategies to maintain best practices.
Overview
3
3
years of professional experience
Work history
Fitness instructor
Wye Leisure
Hereford, Herefordshire
09.2021 - Current
- Evaluated clients' abilities and tailored recommendations accordingly.
- Optimised member engagement by offering alternatives to accommodate varying levels of fitness.
- Encouraged client participation in classes, improving progress towards specified fitness goals.
- Improved member outcomes, providing education and advice about nutrition and dieting.
- Maximised client satisfaction by conducting fitness assessments and designing classes to match skill and learning levels.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Coordinated groups to comply with set schedule of times and locations.
- Communicated and enforced safety procedures.
Education
NVQ Level 1 - Sport
Hartpury College
09/2020 - 05/2021
NVQ Level 2 - fitness instructor
Hartpury College
09/2020 - 05/2021
Skills
- Excellent communicator
- Record-keeping
- Customer care
- Data confidentiality
- Customer retention
- Record maintenance
- Report generation
- Training programmes
Affiliations
- Cars
- Fitness
Timeline
Fitness instructor
Wye Leisure
09.2021 - Current
NVQ Level 1 - Sport
Hartpury College
09/2020 - 05/2021
NVQ Level 2 - fitness instructor
Hartpury College
09/2020 - 05/2021
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