DIVYANSHU MACHHI
Bolton,United Kingdom
Summary
Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.
Overview
2
2
years of professional experience
Work history
General Assistant / Part-Time Worker
nisa locals
bolton, unitedkingdom
2026.01 - Current
- Assisted customers with daily service needs
- Supported stock handling, organisation, and cleaning tasks
- Worked effectively as part of a team during busy periods
- Followed instructions, schedules, and workplace rules
- Maintained a polite and positive attitude
- Aided in office administration duties, improving overall operational efficiency.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Coordinated deliveries with suppliers to maintain stock levels.
- Worked on till operations efficiently reducing queues at the checkout.
- Assisted with inventory management for efficient stock control.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
Customer service representative
concentrix pvt ltd
vadodara, india
2024.06 - 2025.12
- Managed high volume of inbound calls for quick resolution of customer issues.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Provided top-notch support for increased customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Education
MSc - Environmental Assessment and Management
University of Salford
United KingdomBachelor of Engineering - Chemical Engineering
Parul Institute of Technology
IndiaSkills
- Order processing capability
- Constructive criticism handling
- Sales support expertise
- Logistics understanding
- Organisational efficiency
- Basic budgeting understanding
- Project coordination experience
- Constructive feedback delivery
- Office equipment operation
- Performance under pressure
- Product knowledge specialisation
Languages
English – Good
Hindi – Native
References
Available on request
Hobbies and Interests
I enjoy reading books on technology and science, staying active through basketball and hiking, exploring new languages, and volunteering in community projects. These activities help me stay curious, motivated, and engaged both personally and professionally.
Availability
Available for part-time work including evenings, weekends, and flexible shifts.
Right to Work
International student with a valid UK visa. Eligible to work part-time as per UK regulations.
Timeline
General Assistant / Part-Time Worker
nisa locals
2026.01 - Current
Customer service representative
concentrix pvt ltd
2024.06 - 2025.12
Bachelor of Engineering - Chemical Engineering
Parul Institute of Technology
MSc - Environmental Assessment and Management
University of Salford