Harris Ali
London,United Kingdom
Summary
Friendly and professional with strong communication and organisational skills, enhancing guest experiences and ensuring smooth operations. Skilled in managing bookings and addressing guest inquiries.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Hotel receptionist
Crowne Plaza Gerrards Cross
Beaconsfield, Buckinghamshire
2024.04 - 2026.04
- Greeted guests professionally on arrival and departure, delivering a high standard of customer service
- Managed check-in and check-out procedures efficiently using hotel management systems
- Handled reservations via phone, email, and online booking platforms, ensuring accurate data entry
- Responded promptly to guest enquiries, requests, and complaints, ensuring a positive guest experience
- Processed payments, invoices, and billing queries accurately
- Coordinated with housekeeping and maintenance teams to ensure rooms were prepared and guest issues resolved
- Maintained up-to-date records of bookings, guest details, and room availability
Sales Adminstrator
H&H Power Sales
St Albans, Hertfordshire
2020.09 - 2025.12
- Managed end-to-end sales order processing for machinery and spare parts, ensuring accuracy and timely delivery
- Prepared quotations, invoices, and purchase orders in line with company pricing and policies
Sales Assistant
JD
London
2023.09 - 2024.04
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures.
- Maintained high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays organised according to brand guidelines.
Assistant, PCR Testing Site
Brabazon Road Sports Courts
2020.12 - 2021.02
- Conducted COVID-19 testing (PCR and lateral flow), following strict clinical and safety protocols
- Collected swab samples accurately while ensuring patient comfort and reassurance
- Verified patient information and maintained accurate testing records and documentation
Sales Associate
Clarks
London
2020.08 - 2020.10
- Experience working in the storage rooms, experience with organisational skills
- Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty
- Operated till systems correctly, ensuring accurate transactions.
Assistant Accountant/ Receptionist
World Wide Waste Management
2019.10 - 2020.02
- Tracking of financial statements regularly to provide a snapshot of businesses financial health
- Assisted in opening new customer accounts, including chequing, savings and lines of credit.
- Responded and assisted customers with account enquiries and updates.
Work Experience
Sky Careers, London
2018.07 - 2018.08
- Administered invoice processing for accurate record keeping.
- Collaborated effectively with the accounting team for efficient work flow management.
Education
A levels -
Langley Grammar School
London 2022.09 - 2023.05
GCSE -
Langley Grammar School
London 2016.09 - 2021.05
Skills
- Full UK automatic license
- In-depth experience in customer service and sales
- Stockroom management
- Proficient communicator
Languages
English
Proficient (C2)
Urdu
Advanced (C1)
Hindi
Intermediate
Punjabi
Intermediate
Timeline
Hotel receptionist
Crowne Plaza Gerrards Cross
2024.04 - 2026.04
Sales Assistant
JD
2023.09 - 2024.04
A levels -
Langley Grammar School
2022.09 - 2023.05
Assistant, PCR Testing Site
Brabazon Road Sports Courts
2020.12 - 2021.02
Sales Adminstrator
H&H Power Sales
2020.09 - 2025.12
Sales Associate
Clarks
2020.08 - 2020.10
Assistant Accountant/ Receptionist
World Wide Waste Management
2019.10 - 2020.02
Work Experience
Sky Careers, London
2018.07 - 2018.08
GCSE -
Langley Grammar School
2016.09 - 2021.05