Mariana Rotaru
Romford,Essex
Summary
I have a strong background of experience providing excellent customer service in busy, fast-paced environments. I'm confident with working with all types of crowds & people. I'm approachable, reliable and committed to making sure every customer has a positive experience over the years which has familiarized me with all situations provided.
I strive through every days of work with passion and energy.
Overview
11
11
years of professional experience
Work history
Train Customer Service Representative
TFL
Romford
02.2024 - 06.2025
- Provide accurate travel information and updates
- Help customers with ticket purchases and inquiries
- Handle complaints or issues in a calm, professional manner
- Make station or onboard announcements when needed
- Stay alert to delays, disruptions, or emergencies
Customer service assistant
Library
Romford
03.2019 - 03.2022
- I assisted visitors with inquiries and provided top information about available services such as book rental/purchases and computer help
- Managed services such as taking reception calls, managing printing services and managing the libraries inventory
- I would confidently direct customers to their allocated service
- Maintained a safe and clean working environment whilst still keeping the libraries customers flowing
Community Centre Assistant
MyPlace
Romford
04.2014 - 01.2019
- Set up and pack down rooms for events and activities
- Keep the centre clean, tidy, and well-organized
- Work with people of all ages and backgrounds
- Handle phone calls, emails, and general enquiries
- Help run community events, classes, and workshops
Skills
- Punctuality
- Customer service
- Confidence
- Ticketing systems
- Crowd management
- Team communication
- Relationship building
- Complaint resolution
- Automatic Full UK Drivers' License
Languages
English
Advanced (C1)
Romanian
Fluent
Russian
Advanced (C1)
Timeline
Train Customer Service Representative
TFL
02.2024 - 06.2025
Customer service assistant
Library
03.2019 - 03.2022
Community Centre Assistant
MyPlace
04.2014 - 01.2019
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