Harri Thomas
Cwmbran,Torfaen County Borough
Summary
Motivated professional with over 4 years of management experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
11
11
years of professional experience
Work history
Assistant manager
Innoflate
Newport
04.2023 - Current
- Managed more than 25 staff at a given time.
- Created a positive work environment, resulting in higher employee morale and retention.
- Maintained high standards of park cleanliness, enhancing experience for customers.
- Handled customer complaints effectively.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build a successful team.
- Managed daily operations to ensure smooth running of entire site.
Assistant Manager
Enflate Adventure Park
Newport, Newport
03.2021 - 12.2022
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of site, including inventory and supply restocking, cash-handling and assisting customers.
- Developed product pricing and promotions to reach revenue goals.
Receptionist
Energi / Enflate Newport
Newport, Newport
07.2017 - 03.2021
- Answered and helped resolve enquiries from customers, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Took and managed bookings through the Roller system.
Receptionist
Bowlplex / Hollywood Bowl Cwmbran
Cwmbran, Torfaen County Borough
06.2014 - 01.2017
- Similar responsibilities as above.
- Answered phone calls and helped resolve enquiries from customers.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Education
Masters of Laws + LPC - Law
Manchester Metropolitan University
Manchester07.2019
Bachelor of Laws - Law
Manchester Metropolitan University
Manchester07.2018
Skills
- Orienting and training
- Facility management
- Employee performance evaluations
- Recruiting and interviewing
- Staff management
- Employee scheduling
- Compliance awareness
Timeline
Assistant manager
Innoflate
04.2023 - Current
Assistant Manager
Enflate Adventure Park
03.2021 - 12.2022
Receptionist
Energi / Enflate Newport
07.2017 - 03.2021
Receptionist
Bowlplex / Hollywood Bowl Cwmbran
06.2014 - 01.2017
Masters of Laws + LPC - Law
Manchester Metropolitan University
Bachelor of Laws - Law
Manchester Metropolitan University