Harprabhjit Kaur
Ilford
Summary
Proactive professional skilled in delivering exceptional customer service across diverse roles. Engages effectively with customers and students, provides accurate information and support to enhance their experience. Adapts communication strategies to meet varied customer needs, fostering satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Exam Invigilator
South Bank University Enterprises Ltd
London, Southwark
01.2026 - Current
- Supervised examination groups of up to 120 students, maintaining a calm, respectful and controlled environment.
- Enforced academic regulations and behaviour expectations with professionalism and vigilance.
- Delivered clear pre-exam instructions and responded confidently to students' queries.
- Identified and promptly escalated irregularities or safeguarding concerns to senior staff.
- Supported students who require additional assistance while ensuring fairness and compliance.
- Set up equipment, distributed examination documents, and outlined procedures to prepare and provide instructions to students in the venue.
- Checked students were issued the correct examination paper.
- Ensured students abided by the rules of the examination hall and practised correct exam conditions.
- Facilitated smooth start and conclusion of exams, timing each session accurately for fairness.
- Supervised students throughout the examination to deter cheating.
- Provided clear instructions to candidates on exam procedures, promoting an equitable testing environment.
- Prohibited mobile phones, hats and gadgets to enforce rules and enable students to focus on examinations.
- Briefed candidates regarding the rules to enforce no talking inside the examination room and focus on the exams.
- Responded to candidate queries regarding exam rules without compromising test integrity.
- Monitored examination rooms to maintain integrity and prevent malpractice, upholding academic standards.
Punjabi Tutor
Nirmolak Heera
Barking
05.2025 - Current
- Plan and deliver online lessons for children (from age 4 onwards) and adults at different levels using Google Meet and Canva
- Adapt teaching methods through games, role plays and practical activities to make learning engaging
- Explain concepts clearly in English, ensuring lessons are accessible and inclusive
- Support students in developing Punjabi language speaking, reading and writing skills with structured, step-by-step learning
- Provide encouragement and feedback to build learner confidence and track daily progress on Excel
- Attend weekly and monthly meetings with the manager to review lesson flow, share feedback, and suggest improvements to enhance student experience and resolve technical issues.
- Organised and maintained detailed records of tutoring sessions, including students' progress, to track and report outcomes effectively.
Front-of-House Team Member
Mr Singh's Pizza All Vegetarian Pizza
Ilford
06.2023 - Current
- Welcome and serve around 20-40 customers per shift, creating a friendly and positive dining experience
- Handle over 50 phone calls per shift for collections and deliveries, ensuring orders are accurate and ready on time
- Plan seating arrangements for 30-40 people during weekend reservations or special occasions, adapting to customer needs and requests
- Ask customers about allergies or special food requirements to make sure meals are safe and tailored to their needs
- Support weekdays and weekend operations by guiding two delivery drivers, coordinating routes, and checking deliveries
- Manage cash and card transactions with accuracy, usually handling GBP 500-GBP 900 per shift
- Work closely with colleagues and the manager to resolve complaints or poor experiences calmly, maintaining customer satisfaction
- Suggest side dishes and specials where appropriate, contributing to steady sales growth during shifts
- - Helped improve store reviews from a 4.0 to 4.2-star average, reflecting better service and customer experience.
Enrolment Customer Service Officer
South Bank University Enterprises Ltd
London , Southwark
09.2025 - 10.2025
- Managed high-volume face-to-face, phone, and email enquiries from prospective and enrolled students.
- Provided accurate guidance on enrolment processes, documentation requirements, and course information.
- Verified student records and supporting documents with strong attention to detail.
- Maintained accurate digital records across university systems, ensuring data integrity.
- Collaborated with academic departments, admissions teams, and administrative staff to resolve complex cases.
- Demonstrated empathy and professionalism when supporting students during high-pressure transition periods.
Main Clearing Assistant
South Bank University Enterprises Ltd
London
08.2025 - 08.2025
- Created and processed applications outside UCAS, checking eligibility against LSBU admissions criteria on the clearing matrix and the clearing live system
- Guided students towards suitable courses or alternatives, helping them feel reassured about options
- Handled complex enquiries with empathy and clear communication
- Made 100+ outbound calls daily to congratulate offer holders, answer queries, and guide next steps
- Supported applicant conversion by providing confident, well-informed advice
- Updated student records accurately in Gecko to ensure real-time tracking
- Worked closely with colleagues to meet daily team targets during peak Clearing
Main Clearing Assistant and Enrolment Assistant
LSBU Employment
London
08.2024 - 10.2024
- Supported the Clearing process by handling both inbound and outbound calls, guiding applicants through course options using the Clearing Matrix and live systems
- Assisted with applications, verifying details and matching students to suitable courses in line with entry requirements
- Managed a high volume of enquiries daily, offering accurate advice and reassurance during busy periods
- Responded to and redirected 100+ emails per day, ensuring queries reached the correct department quickly
- Used Salesforce, QVL, and Excel to check student status, track qualifications, and escalate issues to senior staff when required
- Communicated final enrolment steps to students, including guidance on face-to-face enrolment
- Collaborated with the Enrolment Team and other departments (fees, visas, timetabling, ID cards) to ensure new students were fully supported and able to register successfully
Post Office Counter Assistant
Post Office
Bishop's Stortford, Hertfordshire
10.2022 - 06.2024
- Served a wide range of customers daily, providing postal, retail and financial services in a fast-paced post office environment
- Processed 100+ items per day, including letters, parcels and international shipments, ensuring accuracy and secure delivery
- Handled busy periods such as Christmas and Easter, managing up to 200+ items daily while keeping service friendly and reassuring customers
- Accurately managed cash and card transactions from GBP 2,000-GBP 10,000 per shift, balancing tills at the end of each day
- Delivered financial services including MoneyGram and Western Union transfers, and supported customers with travel money exchange (euros, dollars and other currencies), offering the best available exchange rates
- Assisted with official services such as passport renewals (adults and children), driving licence renewals, and issuing international driving permits, vehicle road tax, and ensuring compliance with government procedures
- Promoted and sold targeted insurance policies, consistently achieving around two policies per day
- Worked with the Postmaster and colleagues to keep operations smooth and meet daily service targets
- Supported customers with special needs by offering extra care, patience and respect, ensuring accessibility and inclusion
- Maintained strict confidentiality when handling personal information (passports and driving licences), always ensuring data protection and security
- Took responsibility for end-of-day tasks, checking that all mail was dispatched on time and securely
Medical Laboratory Assistant
Public Computerized Laboratory
Ludhiana
01.2020 - 06.2022
- Labelled and entered 10-15 patient samples per day into the system with accuracy
- Scheduled patient appointments and gave clear instructions about sample submission
- Helped collate and prepare reports under the supervision of senior technicians, making sure results were delivered on time
- Maintained client records and accounts, keeping data secure and up to date
- Answered 20-30 patient enquiries daily, explaining processes and supporting patients with care
- Assisted in daily lab organisation to keep work running smoothly
- Worked as part of a small team with technicians and medical staff to support accurate results
- Followed strict safety and infection-control rules to protect patients, staff and records
Education
Bachelor of Science - Forensic Science
London South Bank University
City of london01-2025
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- CRM / Student Record Systems
- Data Entry and Reporting
- Clear communication
- Procedure enforcement
- Customer service
- Data management
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Creative strategies
- Academic rules enforcement
- Examination room set up
- Peer collaboration
- Health and Safety regulations
- Computer literacy
Accomplishments
- Chartered Society of Forensic Sciences (CSFS) Educational Quality Standard Student Award for Excellent Engagement (2024/2025)
Certification
- Introduction to BPA
SPATTER/ED
- Certificate of Attendance: Forensic Courtroom Skills
- IC3 Digital Literacy Certification GS6 Level 1
Affiliations
Chartered Society of Forensic Science (CSFS), Until December 2026
Timeline
Exam Invigilator
South Bank University Enterprises Ltd
01.2026 - Current
Enrolment Customer Service Officer
South Bank University Enterprises Ltd
09.2025 - 10.2025
Main Clearing Assistant
South Bank University Enterprises Ltd
08.2025 - 08.2025
Punjabi Tutor
Nirmolak Heera
05.2025 - Current
Main Clearing Assistant and Enrolment Assistant
LSBU Employment
08.2024 - 10.2024
Front-of-House Team Member
Mr Singh's Pizza All Vegetarian Pizza
06.2023 - Current
Post Office Counter Assistant
Post Office
10.2022 - 06.2024
Medical Laboratory Assistant
Public Computerized Laboratory
01.2020 - 06.2022
Bachelor of Science - Forensic Science
London South Bank University