Haroon Rashid
Birmingham,Solihull West Midlands
Summary
I am a self-motivated, detail-oriented professional with extensive experience in social housing and contractor operations. My strengths include effective communication, problem-solving, and decision-making. I thrive on challenges, ensuring efficient project delivery, enhanced productivity, and maximised profitability. Self-motivated professional with extensive experience in social housing and contractor operations. Drives efficient project delivery and maximises profitability through effective communication, decision-making, and problem-solving. Focused on enhancing productivity and tackling challenges head-on.
Overview
27
27
years of professional experience
Work History
Senior consultant
Lumensol Consultancy
05.2023 - Current
- Conducted performance review of commercial workstreams for Guinness and Tower Hamlets projects, identified risks, and provided actionable recommendations.
- Assisted Richmond housing partnership with WIP reduction, managed subcontractors, reviewed and approved quotes, and participated in weekly performance meetings to enhance project outcomes.
- Supported Ealing compliance efforts by contributing to workstreams for gas, water, electric, repairs, and fire compliance, ensuring readiness for housing regulator visit.
Project Surveyor
Wates Living Space
04.2024 - 04.2025
- Handled cost management, subcontract orders, and contract variations to support project financial health.
- Managed contract for South Derby District Council, ensuring compliance and successful project execution.
- Oversaw commercial team to deliver profitable repairs, voids, and aids and adaptations aligned with NHF standards and quotes.
- Leading regular internal and client meetings to maintain smooth contract operations.
Senior Surveyor
Morgan Sindall
11.2022 - 04.2024
- Managed £11M annual contract with Welwyn & Hatfield Council, overseeing planned, repair, void works, and damp/mould projects to ensure timely and quality delivery.
- Delivered comprehensive client reports and managed monthly applications, ensuring alignment of operations with NHF standards and accurate quoting.
- Analysed cost structures and implemented efficiency measures, contributing to overall profitability improvement.
Project Surveyor
Wates Living Space
10.2021 - 08.2022
- Managed £5M repairs and voids contract for Stonewater Housing, ensuring timely delivery and compliance with quality standards.
- Led commercial teams, addressing inherited debt issues and enhancing financial and operational performance.
- Approximated quantities, costs and time scales for material and labour for planning and resource allocation purposes.
- Conducted cost analysis and prepared detailed reports to optimise project financial performance.
- Monitored construction activities to verify compliance with building regulations and safety standards.
Senior Surveyor
Fortem (Willmott Dixon Partnerships)
04.2014 - 11.2021
- Delivered £44M Birmingham City Council contract, overseeing repairs, voids, hlb, sundries, and gas workstreams to meet project objectives.
- Facilitated monthly valuations, client meetings, and internal reviews to align with KPIs and enhance project outcomes.
- Coordinated subcontractor orders, invoices, and financial reconciliations to ensure accurate financial tracking and reporting.
Assistant Surveyor
Lovell Partnerships (Morgan Sindall Group)
06.2009 - 03.2014
- Managed housing contracts worth £2M–£5M, ensuring compliance with budgets and KPIs.
- Processed payments, prepared orders, and conducted site inspections to ensure timely project delivery and adherence to quality standards.
- Worked closely with project delivery teams to enforce business drivers and outcomes for projects.
- Maintained comprehensive records of surveys conducted, including notes, sketches, and photographs.
- Utilised advanced surveying equipment, such as total stations and GPS, to gather accurate data in the field.
Team Manager/Trainer/Duty Manager
Prime Care (Nestor Healthcare)
12.2002 - 03.2013
- Managed national 24-hour call centre, ensuring staff performance met SLAs and service quality standards.
- Conducted training sessions and workshops to implement system and process improvements, enhancing team knowledge and operational effectiveness.
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
- Established a supportive team culture, encouraging innovation and recognising individual and group achievements.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Team Leader
Bromford Maintain
06.2007 - 12.2008
- Coordinated maintenance operations and monitored KPIs to support operational efficiency.
- Supervised engineers and allocated jobs to ensure compliance with SLAs.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
Call Centre advisor/Acting team leader
Midland Heart (Housing Association)
09.2005 - 06.2007
- Served as primary point of contact for customers, addressing questions and concerns via phone and in-person interactions.
- Maintained customer satisfaction and streamlined operational efficiency.
- Collaborated with team of 12 in call centre to achieve high-performance results.
- Recorded details of equipment repairs in the maintenance log.
Special Constable
West Midlands Police
08.2003 - 11.2005
- Conducted community patrols to enhance safety and resolve ASBO issues.
- Responded promptly to community concerns, providing reassurance and swift resolution.
- Developed strong relationships with community members to build trust and cooperation.
- Built relationships with community members to remain in the loop on suspicious activities, concerns and incidents.
Claims Handler
Royal & Sun Alliance Insurance
01.2001 - 10.2004
- Managed motor claims, verified documentation, and ensured accurate settlement of personal injury claims, enhancing client satisfaction.
- Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Provided exceptional customer service by addressing queries and concerns related to claims processes.
Data Processor
BMG Research
06.1999 - 08.2000
- Analysed and processed data to support creation of research reports.
- Scanned documentation and entered into database to maintain accurate records.
- Monitored and updated changes to data fields, keeping records current and reliable for decision-making purposes.
- Generated and maintained detailed reports on data entry activities, outcomes, and error rates for management review.
Education
Access Course - Law, Sociology, and Marketing
North Birmingham College
06-2000
Advanced Business and Finance (Level 3) -
Matthew Boulton College
06-1996
HNC Construction -
South Birmingham College
03-2013
Skills
- Northgate/SX3
- Microsoft Office Suite
- Orchard
- Castleton Maintain
- Coins software
- Ilumen8
- Plentific
- Total mobile
- Cost management
- Contract negotiation
- Client relationship management
- Team leadership
- Data analysis
- Subcontractor management
- Process improvement
- Strong leadership skills
- Team building initiatives
- Decision-Making competence
- Written and verbal communication
- Compliance adherence
- Customer Service
- Team negotiation
- Business administration
Languages
Fluent in multiple languages.
References
Available upon request.
Timeline
Project Surveyor
Wates Living Space
04.2024 - 04.2025
Senior consultant
Lumensol Consultancy
05.2023 - Current
Senior Surveyor
Morgan Sindall
11.2022 - 04.2024
Project Surveyor
Wates Living Space
10.2021 - 08.2022
Senior Surveyor
Fortem (Willmott Dixon Partnerships)
04.2014 - 11.2021
Assistant Surveyor
Lovell Partnerships (Morgan Sindall Group)
06.2009 - 03.2014
Team Leader
Bromford Maintain
06.2007 - 12.2008
Call Centre advisor/Acting team leader
Midland Heart (Housing Association)
09.2005 - 06.2007
Special Constable
West Midlands Police
08.2003 - 11.2005
Team Manager/Trainer/Duty Manager
Prime Care (Nestor Healthcare)
12.2002 - 03.2013
Claims Handler
Royal & Sun Alliance Insurance
01.2001 - 10.2004
Data Processor
BMG Research
06.1999 - 08.2000
Access Course - Law, Sociology, and Marketing
North Birmingham College
Advanced Business and Finance (Level 3) -
Matthew Boulton College
HNC Construction -
South Birmingham College