Louise Atkin
Pitsea,Essex
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Senior HR Administrator
Konica Minolta Business Solutions
02.2016 - 09.2025
- Full responsibility for the management of the itrent HR and Payroll System.
- Processing the monthly payroll including Overtime, bonus, Commission, ad hoc payments, maternity and sickness
- Liaising with the outsourced payroll provider to ensure accurate processing of the monthly payroll
- Answering queries from a shared mailbox in a timely manner
- Producing monthly MI packs for the HR Director and HRBP’s for their business functions
- Main point of contact for any reports needed within the business.
- First point of contact for any queries or questions employees have with itrent and training staff on the system as and when required.
- Look after the Performance review process within itrent and be the first point of contact for any queries.
- Liaising closely with MHR our system provider ensuring we keep a good relationship with our Customer Account Manager.
- Perm position
HR Administrator/Systems Administrator
DST Output Ltd
06.2013 - 02.2016
- Full responsibility for the management of the Workday HR System
- Production of reports and ad hoc reports from workday
- Manage and update staff benefits on Workday
- Be the first point of contact for any queries or questions employees have with workday and training staff on the system as and when required
- Maintain and update the org charts for the company via Workday
- Ensure new joiners are added to the holiday and sickness entitlement spread sheet
- Obtain references for all new joiners
- Carry out RBS checks for all new starters including CRB checks, credit checks and international financial sanction checks
- Sending out new starter paperwork and carrying out inductions when they join
- Record all absence on Workday
- Carry out exit interviews for all leavers and log on the exit interview spread sheet
- Preparing letters for employee changes, including salary and bonus letters
- Gather information for tenders
- Taking minutes at disciplinary and grievance meetings.
- Assisting the Recruitment Manager with booking rooms for interviews
- Produce monthly audit report between Workday and payroll in relation to starters and leavers
- Perm position
HR Administrator
Océ (UK) Ltd (part of a Canon Group Company)
10.2012 - 06.2013
- Looking after the new joiner process from start to finish
- Dealing with leavers including redundancies, retirements and TUPEs
- Completing Maternity and Paternity paperwork
- Answering incoming calls promptly giving advice where possible or escalating to others
- Management of a shared inbox – prioritising queries and resolving in a timely manner
- Keeping the HR System up to date with all changes to employee’s status, change in hours, personal details etc
- Requesting references and responding to references requests in a timely manner
- Tracking probation periods and sending probationary review forms to Line Managers
- Processing long service awards
- Logging sickness and other absence on the HRe system
- Completing the monthly payroll for the employees of the Company including overtime and commissions
- Monthly reporting – new starters, leavers and headcount reporting
- Preparing letters for employee changes, including salary and bonus letters
- Dealing with Long service awards
- Dealing with the Childcare voucher scheme
- Completing and administering the Annual salary review
- FTC
Administrative Assistant
Pursuit Recruitment
07.2012 - 09.2012
- Creating job descriptions for new perm and temp positions that come into the agency and adding them to the online system they use
- Calling candidates that have applied for positions to find out more about their experience and see if they are a good match for the role
- Creating job prompts for new positions and adding them to the Aspire system they use
- Creating role profiles for candidates being sent over to clients for their positions
- Temp role
Office Manager
DNA Heating Engineers
11.2011 - 07.2012
- I had the chance to work for my Husbands company but unfortunately due to certain circumstances there was not enough work to justify me being employed full time.
- Permanent
Recruitment Advisor
QBE Insurance Group
08.2011 - 11.2011
- I was promoted to this position from the role of recruitment administrator, this role included:
- Being the main point of contact and looking after the roles we had advertised on Reed, Monster and LinkedIn
- I was the main contact for the psychometric testing that was used on candidates going through our recruitment process; this included sending out the relevant online test, receiving the results back and giving feedback should the candidate wish. I also produced monthly reports on the testing to be shared with the whole HR department.
- Supporting the recruitment consultants and sifting through the applications for the roles they had open and ensuring the best candidates for each role were sent over to them
- Searching Reed, Monster and LinkedIn for candidates for the roles we had open and then contacting them about the role should the consultants feel they were a good match
- Conducting interviews for the roles of Credit controllers, PA’s and Underwriting Support Technicians
- Seeking out and looking into other job advertising methods for our vacancies and keeping an up to date spreadsheet showing the cost and success of these
- Being involved in the yearly renewal of our PSL
- Arranging and attending meetings with our top agencies to keep them updated with the business
- Looking after the Chelmsford Claims team and finance team and being the main point of contact for any roles within these areas, conducting the interviews with managers and then making offers to the successful candidates
- Building good relationships with the managers throughout the different areas of the business and ensuring I had a good understanding of the type of candidates they were looking for, for their different roles
- Keeping a talent pool of CV’s on the recruitment drive for a variety of roles
- Perm position
Recruitment Administrator
QBE Insurance Group
05.2010 - 08.2011
- I looked after all administration duties for the recruitment team
- Adding every new role that was signed off to the Pse system and then emailing the consultant the details of the new role so they could start the recruitment process
- Arranging all interviews for the recruitment consultants and ensuring rooms were booked for these to be carried out in
- Updating the consultants diaries and sending out meeting requests to the consultant and member of staff involved in each interview
- Ensuring interview packs were sent out to the managers that were conducting the interviews and making sure I received these back so keep on file
- Loading all job vacancies to the QBE intranet, internet and then Reed, Monster or LinkedIn if requested
- Being solely responsible for the recruitment inbox, ensuring all emails were answered and CV’s received were sent to the correct consultant depending on the role applied for
- Ensuring every role was closed on the Pse system once it was filled.
- Arranging temporary staff and keeping a log of all the temps within the business up to date on an excel spreadsheet. Receiving and processing all invoices relating to the temporary staff.
- Perm position
HR Administrator
QBE Insurance Group
03.2009 - 04.2010
- Company Overview: QBE Insurance Group is Australia's largest international general insurance and reinsurance group and one of the top 20 insurers and reinsurers worldwide.
- Looking after the new joiner process from start to finish for set areas of the business which included:
- Sending out offer letters and contracts
- Adding each new joiner to the system QBE used (Pse) using the information they provided on their new joiner forms
- Ensuring bank details are sent to the payroll department
- Liaising with new joiners prior to them joining to keep them updated with the business
- Taking minutes in disciplinary meetings and ensuring these are typed up promptly
- Conducting the HR section of the new joiners induction meeting every two weeks
- Looking after and logging employees annual leave and working out leave entitlement for all part time staff each year
- Producing bonus letters using mail merge and ensuring these were added to the system correctly
- Updating the system for our European staff
- Looking after the maternity process, conducting meetings with the staff due to go on maternity leave so they understood the process and ensuring payroll were kept updated.
- Dealing with all leavers, which included conducting an exit interview
- Looking after and ensuring staff were updated on the benefits we offer including eye tests, health cover, buying and selling holidays and our ride to work scheme
- Supporting the HR Business Partners
- Updating all the HR Admin processes and procedures
- Fixed term contract to perm
HR Administrator
GL Trade Ltd
03.2007 - 12.2008
- Company Overview: GL Trade is a global software solutions company providing trading software to the international finance community.
- Working in a team of 3 covering HR administrative duties, recruitment and one payroll.
- Main point of contact for recruitment
- Draft job descriptions, communicate with agencies, advertise job vacancies, conduct 2nd round interviews, relay feedback to agencies
- Prepare offer letters and contracts
- Use SAP to raise Purchase Orders for invoices
- Process monthly payroll for 40 people, expenses, season ticket loans, advances, deductions, overtime, holiday pay, leavers pay ad hoc payments
- Prepare pension payment contributions and process online payments
- Process childcare voucher payments online
- Prepare new starter packs, obtain references and conduct inductions
- Main point of contact for holiday and sickness, log all holiday, sickness, appointments and overtime.
- Create monthly sickness report and arrange quarterly meetings with department administrators
- Health and Safety, complete quarterly checks and meet with the health and safety advisor
- Confer with legal team on employment law issues
- Familiar with disciplinary and appeal procedures, providing cover in the absence of HR Manager
- Complete work permit applications and visa requests
- Covering and helping out on reception when needed.
- Permanent position
Education
Legal Secretary Diploma -
Pitman’s Training
06.2006 - 09.2006
Advanced GNVQ Media Studies - undefined
Chelmsford College
01.1999 - 01.2001
10 GCSE’s - English and Maths
St Martins School, Brentwood
01.1994 - 01.1999
Skills
- Computing: I am proficient in using Microsoft Office; this includes Advanced Word, Advanced Excel, PowerPoint and Outlook
- Visio
- Typing skills – 53 words per minute
- Audio typing
- Various systems HR Systems including Oracle, Workday, Northgate and Itrent
- Courses: Equal Opportunities
- Stress Awareness
- Health & Safety Risk Awareness
- Level A, ability and aptitude assessment through OPP
References
Available on request
Timeline
Senior HR Administrator
Konica Minolta Business Solutions
02.2016 - 09.2025
HR Administrator/Systems Administrator
DST Output Ltd
06.2013 - 02.2016
HR Administrator
Océ (UK) Ltd (part of a Canon Group Company)
10.2012 - 06.2013
Administrative Assistant
Pursuit Recruitment
07.2012 - 09.2012
Office Manager
DNA Heating Engineers
11.2011 - 07.2012
Recruitment Advisor
QBE Insurance Group
08.2011 - 11.2011
Recruitment Administrator
QBE Insurance Group
05.2010 - 08.2011
HR Administrator
QBE Insurance Group
03.2009 - 04.2010
HR Administrator
GL Trade Ltd
03.2007 - 12.2008
Legal Secretary Diploma -
Pitman’s Training
06.2006 - 09.2006
Advanced GNVQ Media Studies - undefined
Chelmsford College
01.1999 - 01.2001
10 GCSE’s - English and Maths
St Martins School, Brentwood
01.1994 - 01.1999