Harmoni Chilton
Telford,Shropshire
Summary
I am a dedicated and self-driven individual known for my reliability and strong work ethic, complemented by exceptional communication abilities. Additionally, I possess strong time management and computer skills, which further enhance my professional capabilities. My attention to detail is keen, and I strive to complete each task to the highest standard before progressing to the next. With experience in customer service, I am adept at thriving in fast-paced and high-pressure environments while consistently providing and upholding a superior level of customer service.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Restaurant floor manager
The Ugly Duckling
Telford, Shropshire
04.2021 - Current
- Analysed operations to improve restaurant efficiency and service levels.
- Facilitated smooth service for 120 cover restaurant with exceptional planning and leadership.
- Led by example in providing customers with attentive, professional restaurant service.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Facilitated communication between front-of-house and back-of-house teams for improved workflow coherence.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Built loyal customer base by creating welcoming environment with top quality service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Assisted waitstaff during busy periods, helping maintain swift service delivery.
Customer Service Advisor
Autocraft Telford ltd
Telford, Shropshire
07.2023 - 07.2024
- Transferred customer calls to respective department or personnel to address specific issues.
- Processed inbound customer calls, providing information on service or product upgrades.
- Offered expertise with colleagues on internal communication channels to help resolve edge cases.
- Navigated multiple computer systems and applications and utilised search tools to find information.
- Gathered customer data whilst adhering to the GDPR regulations
- Followed up promptly on all outstanding jobs which should be completed and checked in with the customer.
- Greeted customers entering the building and establishing a welcoming and friendly environment.
- Offered current, accurate advice on optional solutions for concerns.
- Built rapport with clients through empathetic handling of concerns.
- Handled in-person, email and mailed correspondence.
- Obtained feedback from customers to improve service experience.
Education
GCSEs - Mathematics
Thomas Telford School
Telford, Telford and Wrekin 09.2018 - 06.2020
GCSEs - English Language
Thomas Telford School
Telford, Telford and Wrekin 09.2018 - 06.2020
GCSEs - English Literature
Thomas Telford School
Telford, Telford and Wrekin 09.2018 - 06.2020
GCSEs - Technology
Thomas Telford School
Telford, Telford and Wrekin 09.2018 - 06.2020
A-Levels - BTEC Enterprise and marketing
Thomas Telford School
Telford, Telford and Wrekin 09.2020 - 06.2022
A-Levels - BTEC double sport
Thomas Telford School
Telford, Telford and Wrekin 09.2020 - 06.2022
Skills
- Time management
- Communication
- Leadership
- Organisation
- Proactive initiative
- Decision making
- Staff motivation
- Training
- Communication with kitchen staff
- Safe food handling
- Seating layout planning
Affiliations
- Fitness
- Sports
- Outdoor activities
References
References available upon request.
Timeline
Customer Service Advisor
Autocraft Telford ltd
07.2023 - 07.2024
Restaurant floor manager
The Ugly Duckling
04.2021 - Current
A-Levels - BTEC Enterprise and marketing
Thomas Telford School
09.2020 - 06.2022
A-Levels - BTEC double sport
Thomas Telford School
09.2020 - 06.2022
GCSEs - Mathematics
Thomas Telford School
09.2018 - 06.2020
GCSEs - English Language
Thomas Telford School
09.2018 - 06.2020
GCSEs - English Literature
Thomas Telford School
09.2018 - 06.2020
GCSEs - Technology
Thomas Telford School
09.2018 - 06.2020
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