Dariya Myrna
London,United Kingdom
Overview
9
9
years of professional experience
Work history
Restaurant floor manager
Mriya Neo Bistro
London
2023.03 - 2025.08
- Conducted interviews and hired competent restaurant staff, enhancing overall productivity.
- Coordinated with kitchen staff to ensure timely food preparation.
- Managed reservations efficiently to avoid overbooking or underutilisation of space.
- Oversaw daily floor operations, ensuring a high level of service quality.
- Maintained cleanliness standards, promoting an inviting dining atmosphere.
- Coordinated restaurant events, resulting in unique dining experiences for customers.
- Assisted waitstaff during busy periods, helping maintain swift service delivery.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
- Built rapport with guests through genuine conversations and tailored recommendations, improving reviews.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Shop assistant
Good Food
Wotton-under-Edge, England
2022.05 - 2022.09
- Unpack stock as deliveries arrive in store.
- Providing excellent customer service.
- Help our customers with any questions or queries, and locate items around the store.
- Ensure shelves are looking good, checking for sell by dates, ensuring quality and freshness for our customers.
- Merchandising and maintaining our aisles of food and non-food products.
Waitress
Capri Pizza, Kharkiv
Kharkiv
2017.01 - 2022.01
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, pre-bussing tables, wiping tables and removing debris and more.
- Dealing with customer complaints.
Account Manager
Remote Helper, Kharkiv
Kharkiv
2020.02 - 2020.08
- Generate new leads, identify and contact decision-makers, screen potential business opportunities.
- Search for new channels to find new customers.
- Extension and improving of the existing clients' database.
Education
Masters - Philology
V. N. Karazin Kharkiv National University
09/2017 - 01/2019
Bachelor - Philology
V. N. Karazin Kharkiv National University
09/2013 - 07/2017
Skills
- Strategic Planning
- Information Technology
- Sales Operations
- Communication and Negotiation
- Analytical Skills
- Time management
- Guest engagement
- Customer relationship management
LANGUAGES
Russian
Proficient (C2)
Ukrainian
Proficient (C2)
English
Upper intermediate
COURSES
- IT Project Manager , SOURCE iT September 2019 — December 2019
- SEO , Webline Promotion September 2021 — February 2021
Timeline
Restaurant floor manager
Mriya Neo Bistro
2023.03 - 2025.08
Shop assistant
Good Food
2022.05 - 2022.09
Account Manager
Remote Helper, Kharkiv
2020.02 - 2020.08
Waitress
Capri Pizza, Kharkiv
2017.01 - 2022.01
Masters - Philology
V. N. Karazin Kharkiv National University
09/2017 - 01/2019
Bachelor - Philology
V. N. Karazin Kharkiv National University
09/2013 - 07/2017