Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

HARLEIN SINGH

Hayes

Summary

I'm an experienced customer advisor with a strong track record of delivering excellent service. I've spent a significant amount of time in the customer service field, where I've developed the skills to effectively communicate with clients and address their needs. I'm comfortable carrying out various tasks, from handling inquiries to resolving issues, always aiming to exceed customer expectations. My ability to adapt to different situations and work collaboratively with my team has contributed to my success in creating positive customer experiences. I'm passionate about helping others and am eager to bring my expertise to a new role.

Overview

2
2
years of professional experience

Work History

CUSTOMER ADVISER/ CASHIER

Boots UK
11.2022 - Current
  • Expressed care, patience and empathy when handling customer interactions for personalised experience
  • Recorded and processed customer data accurately
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout
  • Counted change correctly and issued customer receipts

Team Member

Tim Hortons
08.2024 - 10.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

PROJECT MANAGER

DoxaBeta
12.2023 - 01.2024
  • Prepared and managed project plans from end to end, meeting required milestones
  • Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates
  • Used project management tools and techniques for positive, successful outcomes
  • Managed workforce planning, compiling information for informed decision-making
  • Ensured immaculate presentation of classrooms and leisure areas

Education

Bachelor - Cyber Security, Computer Science

University of Greenwich
Greenwich

BTEC national diploma - Computer Science

UXBRIDGE COLLEGE
06.2024

GSCE -

VILLIERS HIGH SCHOOL
06.2022

Skills

  • Marketing
  • Customer Service
  • Communication
  • Leadership
  • Adaptability
  • Team Work and Collaboration

Languages

English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)

Timeline

Team Member

Tim Hortons
08.2024 - 10.2024

PROJECT MANAGER

DoxaBeta
12.2023 - 01.2024

CUSTOMER ADVISER/ CASHIER

Boots UK
11.2022 - Current

Bachelor - Cyber Security, Computer Science

University of Greenwich

BTEC national diploma - Computer Science

UXBRIDGE COLLEGE

GSCE -

VILLIERS HIGH SCHOOL
HARLEIN SINGH