Summary
Overview
Work history
Education
Skills
Timeline
Affiliations
Generic
Hari Sankar Bollineni

Hari Sankar Bollineni

Nottingham

Summary

Experienced healthcare operations and compliance professional with a strong background in domiciliary care, staff leadership, and regulatory standards. Currently overseeing client services, care planning, and team performance for a workforce of 70+ staff, with hands-on involvement in safeguarding, audits, and service improvement aligned with CQC expectations. Proven ability to manage complex cases, improve service quality, and support teams to deliver high standards of person-centred care. Seeking to step into a Deputy Manager or senior leadership role to further develop operational impact.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

CRM - (Operational & Compliance Lead)

Respectful Care
Nottingham South, Nottinghamshire
2025.09 - Current
  • Supported operational and compliance oversight across domiciliary care service with 70+ staff, ensuring quality and consistency in care delivery
  • Led CQC readiness activities, including staff audits, client audits, and documentation reviews
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Reviewed and updated policies to align with regulatory standards and best practices
  • Collected and analysed staff and client feedback to identify trends and implement service improvements
  • Monitored care quality and implemented corrective actions to improve outcomes
  • Supported safeguarding processes and ensured adherence to internal policies and regulatory requirements
  • Worked closely with management to strengthen compliance systems and operational processes
  • Provided guidance to staff to improve performance and maintain high standards of care and practices

Client relationship manager

Respectful Care
Mansfield, Nottinghamshire
2023.02 - 2025.09
  • Managed operations across domiciliary care service supporting team of 30+ staff
  • Conducted care assessments, risk assessments, and developed person-centred care plans
  • Coordinated care delivery with staff, families, and external professionals
  • Resolved client concerns and improved service satisfaction
  • Maintained accurate care records and upheld documentation standards

Service manager

Just A Little Company
Chesterfield, Derbyshire
2022.08 - 2023.02
  • Managed client interactions and ensured high levels of satisfaction and service delivery
  • Conducted assessments, risk reviews, and developed tailored care plans
  • Developed efficient workflow to reduce service downtime.
  • Led and inspired team of 25 to uphold care standards and demonstrate professionalism.
  • Supported operational improvements to enhance service efficiency
  • Worked collaboratively with teams to meet client needs effectively

Store manager

SA Cakes Ltd
Gloucester, Gloucestershire
2020.12 - 2022.08
  • Managed day-to-day operations of high-performing retail store
  • Led recruitment, training, and supervision of team of 14 staff
  • Controlled staffing, payroll, and scheduling within budget constraints
  • Delivered consistent revenue growth through effective team management

Assistant store manager

Rontec Roadside Retail
Sheffield, South Yorkshire
2020.01 - 2020.12
  • Supervised daily operations and supported staff performance management
  • Maintained high customer satisfaction through responsive service
  • Assisted in recruitment, training, and development of staff
  • Assisted in recruiting, hiring, and onboarding store staff.
  • Completed opening and closing procedures each day.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.

Team leader

Haygot Education Pvt Ltd
Hyderabad, India
2018.03 - 2019.11
  • Managed and mentored team of 12 staff
  • Set performance targets and monitored KPI delivery
  • Delivered training and performance improvement strategies

Education

Master of Arts - Digital Media Management

Sheffield Hallam University
Sheffield
2020.01 - 2022.01

Master of Business Administration - Marketing

Osmania University
Hyderabad, India
2016.08 - 2018.05

Bachelor of Commerce - Accounting and Business

Acharya Nagarjuna University
Guntur, Andhra Pradesh
2013.06 - 2016.03

Skills

  • CQC compliance & audit preparation
  • Safeguarding & risk assessment
  • Care planning & reviews
  • Staff supervision & performance management
  • Service delivery & quality assurance
  • Complaint investigation & resolution
  • Multi-agency collaboration (local authorities, healthcare providers)
  • Recruitment, onboarding & staff development
  • Policy implementation & documentation control

Timeline

CRM - (Operational & Compliance Lead)

Respectful Care
2025.09 - Current

Client relationship manager

Respectful Care
2023.02 - 2025.09

Service manager

Just A Little Company
2022.08 - 2023.02

Store manager

SA Cakes Ltd
2020.12 - 2022.08

Assistant store manager

Rontec Roadside Retail
2020.01 - 2020.12

Master of Arts - Digital Media Management

Sheffield Hallam University
2020.01 - 2022.01

Team leader

Haygot Education Pvt Ltd
2018.03 - 2019.11

Master of Business Administration - Marketing

Osmania University
2016.08 - 2018.05

Bachelor of Commerce - Accounting and Business

Acharya Nagarjuna University
2013.06 - 2016.03

Affiliations

  • Pickleball (active competitive player and involved in organising local sessions), fitness, community engagement
Hari Sankar Bollineni