Haris V M
East Ham,London
Summary
Motivated professional with varied experience across technical and operational roles. Demonstrates initiative and collaboration in fast-paced environments, ensuring smooth processes and customer satisfaction. Eager to bring problem-solving skills and a commitment to excellence to future challenges.
Overview
10
10
years of professional experience
Work History
Delivery Unit controller
DJC LOGISTIC SERVICES LTD
Brentwood, Essex
08.2023 - Current
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Collaborated with team members to streamline warehouse operations and increase efficiency.
- Handled sensitive items with special care, following specific handling instructions to prevent loss or damage.
- Trained new staff on warehouse procedures, machinery operation, and safety practices to maintain a skilled workforce.
- Followed strict guidelines for handling hazardous materials, prioritising safety and compliance.
Technical Support Consultant
Ample Technologies PVT LTD
Bangalore, India
09.2019 - 12.2022
- As an Apple-certified iOS and Mac Technician I have been assisting customers in resolving issues with the products by guiding customers to resolve minor technical glitches and educating customers about the features and functionality of the products.
- Also, perform repairs on the products when required. As a team member worked by focusing towards customer satisfaction.
Technical Support Engineer
Zaptech Computer Private Limited
Mangalore, India
09.2016 - 09.2017
- Constructed, installed and tested customized computer configurations based on platforms and operating systems present in the organization.
- Recorded and scheduled timely maintenance, upgrades and repairs at regular intervals to avoid system malfunctions.
- Diagnosed hardware issues and faults based on test data, resolving issues quickly to keep projects on target with deadlines.
- Established good working relationships with customers and other professionals.
Education
Bachelor of Arts - Humanities
Arunodaya University
Itanagar India2020
Certification - Interior Design Graphics
CADD CENTER
Mangalore India2018
Certification - Computer Hardware Tech Training
CTTI
Mangalore India2016
Diploma - Diploma in Graphic Designing
Inspire Computer Education
Mangalore2014
Skills
- Customer complaint resolution
- Product troubleshooting
- Hardware diagnosis
- Software diagnosis
- CRM software proficiency
- Customer satisfaction focused
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Malayalam
Proficient
C2
Tamil
Upper Intermediate
B2
Kannada
Proficient
C2
Interests
- Reading
- Music
- Photography
Software
- Illustrator
- Photoshop
- 3Ds Max
- AutoCAD
- CRM
Timeline
Delivery Unit controller
DJC LOGISTIC SERVICES LTD
08.2023 - Current
Technical Support Consultant
Ample Technologies PVT LTD
09.2019 - 12.2022
Technical Support Engineer
Zaptech Computer Private Limited
09.2016 - 09.2017
Bachelor of Arts - Humanities
Arunodaya University
Certification - Interior Design Graphics
CADD CENTER
Certification - Computer Hardware Tech Training
CTTI
Diploma - Diploma in Graphic Designing
Inspire Computer Education