Liam Pascoe
Swindon,Wiltshire
Summary
Dedicated and conscientious person offering over several years of experience in policing and customer service. Always seeking ways to go above and beyond job requirements to make lasting impact on my department and the public. Exceptional integrity, leadership, communication and problem-solving abilities, targeting a new position with room for career advancement.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Police controller
Thames Valley Police
Abingdon, Oxfordshire
2017.10 - Current
- Conducted risk assessments under pressure in a timely manner to ensure the welfare of victims.
- Ensured compliance with all regulatory requirements through rigorous monitoring and updating of policies.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Upheld high ethical standards when dealing with sensitive information.
- Directed team training programmes, boosted staff competency and performance standards.
- Applied analytical skills to interpret complex information for crime solving.
- Coordinated with social services agencies to assist vulnerable individuals.
- Demonstrated strong leadership in managing diverse teams during the implementation of new policy, procedural, and technological changes within the control room.
Supervisor
Debenhams
Swindon, Wiltshire
2012.10 - 2017.09
- Improved team efficiency by implementing new scheduling practices.
- Enhanced customer satisfaction by delivering top-notch service.
- Coordinated staff schedules for efficient store operations.
- Resolved customer complaints, bolstering brand reputation.
- Achieved smooth workflow by delegating tasks appropriately.
- Ensured compliance with health and safety regulations for safer working environment.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Trained new employees, promoting rapid productivity increase.
- Conducted performance evaluations of staff members leading to improved work quality.
- Handled high-pressure situations calmly resulting in a peaceful work environment.
- Coached team to deliver top-quality customer service and uphold brand values.
Education
Bachelor of Science - Applied Social Science
University of Gloucestershire
Cheltenham 2016.09 - 2017.08
HND Level 5 Diploma - Public Services
New College Swindon
Swindon 2015.09 - 2016.08
GCSEs - Mathematics
Royal Wootton Bassett Academy
Swindon 2011.09 - 2012.07
GCSEs - Science
Royal Wootton Bassett Academy
Swindon 2011.09 - 2012.07
GCSEs - English Literature and Language
Royal Wootton Bassett Academy
Swindon 2011.09 - 2012.07
GCSEs - ICT
Royal Wootton Bassett Academy
Swindon 2011.09 - 2012.07
Skills
- Patience and tolerance
- Ethical judgement
- Attention to Detail
- Empathy and compassion
- Service commitment
- Intelligence analysis
- Inter-agency coordination
- Customer complaint resolution
- Operational efficiency
- Customer complaint handling
Timeline
Police controller
Thames Valley Police
2017.10 - Current
Bachelor of Science - Applied Social Science
University of Gloucestershire
2016.09 - 2017.08
HND Level 5 Diploma - Public Services
New College Swindon
2015.09 - 2016.08
Supervisor
Debenhams
2012.10 - 2017.09
GCSEs - Mathematics
Royal Wootton Bassett Academy
2011.09 - 2012.07
GCSEs - Science
Royal Wootton Bassett Academy
2011.09 - 2012.07
GCSEs - English Literature and Language
Royal Wootton Bassett Academy
2011.09 - 2012.07
GCSEs - ICT
Royal Wootton Bassett Academy
2011.09 - 2012.07