Summary
Overview
Work history
Education
Skills
Timeline
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Liam Pascoe

Swindon,Wiltshire

Summary

Dedicated and conscientious person offering over several years of experience in policing and customer service. Always seeking ways to go above and beyond job requirements to make lasting impact on my department and the public. Exceptional integrity, leadership, communication and problem-solving abilities, targeting a new position with room for career advancement.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Police controller

Thames Valley Police
Abingdon, Oxfordshire
10.2017 - Current
  • Conducted risk assessments under pressure in a timely manner to ensure the welfare of victims.
  • Ensured compliance with all regulatory requirements through rigorous monitoring and updating of policies.
  • Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
  • Upheld high ethical standards when dealing with sensitive information.
  • Directed team training programmes, boosted staff competency and performance standards.
  • Applied analytical skills to interpret complex information for crime solving.
  • Coordinated with social services agencies to assist vulnerable individuals.
  • Demonstrated strong leadership in managing diverse teams during the implementation of new policy, procedural, and technological changes within the control room.

Supervisor

Debenhams
Swindon, Wiltshire
10.2012 - 09.2017
  • Improved team efficiency by implementing new scheduling practices.
  • Enhanced customer satisfaction by delivering top-notch service.
  • Coordinated staff schedules for efficient store operations.
  • Resolved customer complaints, bolstering brand reputation.
  • Achieved smooth workflow by delegating tasks appropriately.
  • Ensured compliance with health and safety regulations for safer working environment.
  • Oversaw cash handling procedures, ensuring accuracy and security.
  • Trained new employees, promoting rapid productivity increase.
  • Conducted performance evaluations of staff members leading to improved work quality.
  • Handled high-pressure situations calmly resulting in a peaceful work environment.
  • Coached team to deliver top-quality customer service and uphold brand values.

Education

Bachelor of Science - Applied Social Science

University of Gloucestershire
Cheltenham
09.2016 - 08.2017

HND Level 5 Diploma - Public Services

New College Swindon
Swindon
09.2015 - 08.2016

GCSEs - Mathematics

Royal Wootton Bassett Academy
Swindon
09.2011 - 07.2012

GCSEs - Science

Royal Wootton Bassett Academy
Swindon
09.2011 - 07.2012

GCSEs - English Literature and Language

Royal Wootton Bassett Academy
Swindon
09.2011 - 07.2012

GCSEs - ICT

Royal Wootton Bassett Academy
Swindon
09.2011 - 07.2012

Skills

  • Patience and tolerance
  • Ethical judgement
  • Attention to Detail
  • Empathy and compassion
  • Service commitment
  • Intelligence analysis
  • Inter-agency coordination
  • Customer complaint resolution
  • Operational efficiency
  • Customer complaint handling

Timeline

Police controller

Thames Valley Police
10.2017 - Current

Bachelor of Science - Applied Social Science

University of Gloucestershire
09.2016 - 08.2017

HND Level 5 Diploma - Public Services

New College Swindon
09.2015 - 08.2016

Supervisor

Debenhams
10.2012 - 09.2017

GCSEs - Mathematics

Royal Wootton Bassett Academy
09.2011 - 07.2012

GCSEs - Science

Royal Wootton Bassett Academy
09.2011 - 07.2012

GCSEs - English Literature and Language

Royal Wootton Bassett Academy
09.2011 - 07.2012

GCSEs - ICT

Royal Wootton Bassett Academy
09.2011 - 07.2012

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Liam Pascoe