Hardeek kaur Gill
London,United Kingdom
Summary
Energetic, results-oriented team-player eager to bring strong administrative and management skills to growing company in need of top-level support. Focused team-player successful at multitasking and delivering prompt and friendly service to all customers. Committed and motivated General Assistant with exceptional customer service and decision-making skills. Strong work ethic.
Reliable professional with focus on providing top-notch support in diverse environments. Capable of improving operational efficiency and enhancing customer satisfaction through strong organisational skills and proactive approach. Skilled in managing daily tasks and assisting team members to ensure smooth workflow.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
General Assistant
Cotton Rooms NHS Hotel
London, UK
10.2023 - Current
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Responded rapidly during emergencies ensuring timely medical intervention.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Maintained positive attitude under pressure thus enhancing team morale.
- Performed regular kitchen maintenance tasks for a well-organised workspace.
- Assisted in meal preparation, ensured consistency of dishes.
- Maintained clean and organised reception area, creating welcoming atmosphere.
- Greeted guests and clients with warmth and professionalism.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Balance booker software with correct income while doing EOD and EOM.
- Answered 50 + telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Worked closely with team members to achieve collective goals and objectives.
Administrative Assistant
Pratham Associates
Gujarat, India
03.2022 - 07.2023
- Received, sorted and distributed incoming mail.
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
- Ordered office supplies and researched new deals and suppliers.
- Prepared, reviewed and submitted team expense reports.
- Typed and proofread documents produced by other staff members.
- Researched, analyses and summarized data for research.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Monitored and updated budget and account records.
- Accurately reconciled and processed expense reports for 15 employees.
Education
GCSEs - Commerce
Shiv Ashish School
Gujarat, India 05.2017 - 03.2018
Commerce - Bachlor's of Commorce
R.J Tibrewal Commerce College
Gujarat, India 06.2018 - 10.2021
Master of Business Administration - MBA in Leadership
University of the West of Scotland
London 09.2023 - 10.2024
Skills
- Multitasking proficiency
- Patience and courtesy
- Organisational efficiency
- Team player
- Customer Service
- Data Entry
- Google Drive, Docs, Sheets, Forms, Slides
- Health and Safety Compliance
- Hygiene consciousness
- Multilingual communication
- Risk Assessment
- Time-management
- Communication Skills
Languages
English
Fluent
Hindi
Native
Accomplishments
- Boxing state championship
- Khelo India
- Junior west zone boxing championship
- Senior boxing national
- SGFI (School games federation of India)
- B ‘ C Certificate NCC (National cadet cope)
Timeline
General Assistant
Cotton Rooms NHS Hotel
10.2023 - Current
Master of Business Administration - MBA in Leadership
University of the West of Scotland
09.2023 - 10.2024
Administrative Assistant
Pratham Associates
03.2022 - 07.2023
Commerce - Bachlor's of Commorce
R.J Tibrewal Commerce College
06.2018 - 10.2021
GCSEs - Commerce
Shiv Ashish School
05.2017 - 03.2018
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