Hannah Wood
Brighton
Summary
Professional telesales representative with a strong background in customer service. Demonstrated ability to enhance customer satisfaction through effective communication and active listening. Experienced in training new team members on sales techniques, promoting a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Telesales Representative
The Telemarketing Company
2025.01 - Current
- Assisted customers with queries to improve satisfaction levels.
- Supported new team members in learning sales techniques and company policies.
- Provided friendly and informative customer service to enhance customer satisfaction.
- Communicated with customers in a clear and confident manner.
- Followed company scripts to ensure key points were covered and objections were addressed.
- Actively listened to customers and responded appropriately to demonstrate interest and understanding.
- Clarified complex information for customers using strong communication skills.
- Maintained knowledge of company policies to deliver accurate information to customers.
Catering Staff Member
Catering Services International Agency
2020.01 - 2023.01
- I have worked many jobs within this agency, which allows me to have well rounded experiences with a multitude of different work forces.
- Blind Veterans- within this role I had to care for the residents, this included personal care such as feeding them, serving multiple residents at one time, communicate with my team on the best way to care for each individual resident.
- British Airways i360- this role consisted of catering an event, where professionalism was consistent.
- Brighton College- I worked within the catering of the school, as well as worked a few weddings, with serving at the bar.
- Assisted in the cleanups after events, completing tasks including clearing tables, stacking chairs and removing unused food.
- Ensured guests were satisfied with the service and food quality by proactively speaking with customers throughout events.
- Delivered exceptional customer service, promptly addressing enquiries and concerns.
- Carried out basic food hygiene preparation tasks, including sanitising tables, sorting and washing ingredients.
- Resolved customer complaints with professionalism, offering solutions to maintain positive relations.
- Handled cleaning chemicals in line with safe use guidance.
- Achieved an excellent guest experience by going the extra mile to meet needs and maintaining a friendly manner throughout interactions.
- Fostered a positive working environment, encouraging open communication and mutual respect among staff.
Volunteer
All Saints Academy
Cheltenham
2018.01 - 2019.01
- Voluntarily planning and organising PE, netball, circuits and football games sessions for 13-16 year olds at a local Academy.
- Organised educational materials and resources for effective lesson delivery.
- Provided individual support to students needing additional assistance.
Education
Sociology (Hons) - Sociology
University of Brighton
01.2024
Cheltenham College - A Levels: English, German, History of Art, GCSEs: English Language, English Literature, Geography, German, Mathematics, History, Sports Science, Double Science
Cheltenham College
Cheltenham, Gloucestershire01.2020
Skills
- Communication clarity
- Team collaboration
- Professionalism
- Problem solving
- Punctual with deadlines
- Open to ideas
- Sales techniques
- Call handling
- Active listening
Accomplishments
- CCF
- Duke of Edinburgh Expedition
- Charity Fundraising: School charity Zumbathon, Charity Walk, Bake sales, Colour run
- Duke of Edinburgh Bronze: Volunteering as a library assistant
Languages
German
Upper Intermediate
B2
Hobbies and interests
- Socialising and Travelling- I thrive on travelling and seeing the world. Having grown up in Africa, I believe I have a desire to see more of the world that is different to the one I live in now
- I enjoy learning new activities, and take a fondness in arts and crafts, such as painting and drawing.
Timeline
Telesales Representative
The Telemarketing Company
2025.01 - Current
Catering Staff Member
Catering Services International Agency
2020.01 - 2023.01
Volunteer
All Saints Academy
2018.01 - 2019.01
Sociology (Hons) - Sociology
University of Brighton
Cheltenham College - A Levels: English, German, History of Art, GCSEs: English Language, English Literature, Geography, German, Mathematics, History, Sports Science, Double Science
Cheltenham College