Lawrence Obinna Chukwu
Sheffield ,South Yorkshire
Summary
Resourceful and driven individual with excellent communication and problem-solving abilities, combined with knack for building rapport and resolving customer issues efficiently. Skilled in active listening and persuasive negotiation, ensuring customer satisfaction and loyalty. Highly committed to delivering exceptional services and driving sales growth in any form of marketing role.
A logical thinker who communicates well with non-technical audiences for speedy resolutions and has an affinity for carrying out maintenance and repairs.
Overview
2
2
years of professional experience
Work History
Sales and customer service representative
Bahamas clothing
Abuja, Nigeria
02.2024 - 10.2024
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Implemented effective sales techniques to maximise profits.
- Assisted customers with varying questions using product knowledge and service expertise.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
- Demonstrated products effectively leading to increased sales conversions.
- Managed till operations smoothly, reducing waiting time for customers.
- Followed company procedures and guidelines for smooth retail operations.
Sales assistant
Light years technology
Abuja, Nigeria
08.2022 - 09.2023
- Delivered exceptional after-sales service, encouraging repeat business.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Maintained detailed records of reported faults and their solutions.
- Assisted colleagues with IT queries for improved teamwork.
Education
Master of Science - International Marketing
Sheffield Hallam University
Sheffield 01.2025 -
Bachelor of Arts - Law
Afe Babalola University
Abuja, Nigeria 09.2016 - 10.2023
Skills
- Customer service orientation
- Decision making
- Order fulfillment
- Positive attitude
- Communication clarity
- Data analysis in excel
- Point of Sale (POS) systems
- Microsoft Office Suite
- Troubleshooting efficiency
- Active listening
Affiliations
- Writing
- Exercising
- Cooking
Languages
English
Fluent
References
References available upon request.
Timeline
Master of Science - International Marketing
Sheffield Hallam University
01.2025 -
Sales and customer service representative
Bahamas clothing
02.2024 - 10.2024
Sales assistant
Light years technology
08.2022 - 09.2023
Bachelor of Arts - Law
Afe Babalola University
09.2016 - 10.2023
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