Hannah Wheeler
Twyford,Berkshire
Summary
An experienced and professional resilience practitioner, leader and mentor who is passionate about her subject area and loves to bring stakeholders along with her to deliver outstanding results.
A natural planner, she can develop and deliver training and risk driven plans, appropriate to all levels within an organisation. She enjoys working collaboratively, welcoming the opportunity to consider challenges from different angles and strives for excellence in all her projects.
In the event of an incident, stays calm and professional under pressure while offering pertinent knowledge and advice to leaders at all levels.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Senior EPRR Manager
SURREY HEARTLANDS INTEGRATED CARE BOARD
Woking, Surrey
08.2022 - Current
- Responded to internal, health economy and multi agency incidents, operating within the command structure to provide specialist advice and guidance in line with best practice and learnings from previous incidents. (on call)
- Designed and proposed a collaborative working model with partner organisations to maximise efficiency in both service delivery and budget
- Defined and delivered annual workplans for my portfolios
- Designed and delivered an effective BCMS in line with ISO22301, BCI Good Practice Guidelines and the NHS EPRR Core Standards
- Designed and implemented a governance structure to support the BCMS
- Informed BC Strategy
- Drafted BC Policy
- Supported internal stakeholders, business-wide to develop their knowledge and understanding of business continuity and resilience
- Upskilled practitioners to ensure their competence in their roles with both internal and external stakeholder
- Creating, delivering and debriefing exercises to test internal plans and policies and providing a safe space for leaders to practice and build their competence and confidence at a tactical and strategic levels within Health and the wider LRF
- Designed and embedded the organisational learning process
- Debriefing and learning lead using experience through incidents and exercises both from direct and isomorphic learning to improve the resilience of the organisation by learning lessons
- Active LRF partner building strong relationships with partner agencies
- Member and active participant in Training and Exercising and Debriefing and Learning LRF subgroups
- Worked with partner agencies to negotiate and agree roles and responsibilities in the event of incidents, writing and participating in exercises and to ensure joined up response in line with JESIP principles.
- Mentoring off staff internally and externally to help develop them in their careers
EMERGENCY PLANNING RESILIENCE AND RESPONSE MANAGER
EPSOM & ST. HELIER UNIVERSITY HOSPITALS NHS TRUST
Epsom, Surrey
10.2020 - 08.2022
- Responsible for all aspects of the EPRR programme, applying the principles of integrated emergency management within the Trust in accordance with the NHS EPRR Framework 2015 to ensure the Trust meets its duties under the Civil Contingencies Act 2004
- Redesigned and delivered the Business Continuity Management System for the Trust in line with ISO23001 and NHS BC Framework 2013
- Embedded Crisis & Emergency Management principles within the organisation
- Drove engagement with the BCMS by refreshing policy, simplifying documents, linking into existing governance structures, providing training and leadership to ensure a common understanding across the Trust
- Created and Chaired of the Business Continuity Subgroup within the Trust
- Supported the Head of EPRR with the management of EPRR risks within the Trust
- Created plans to mitigate risks where required and reviewed and updated existing plans in line with policy
- Designed and delivered training for leaders at each level within the command-and-control structure based on National Occupational Standards
- Supported the Exec team through critical incidents and business continuity incidents by providing expert advice and knowledge
- Debriefed incidents and provided written debrief reports with lessons identified and recommendations to improve the resilience within the Trust
- Co-Chair of the London wide ‘Acute and Specialist Learning set' meeting to promote collaboration and shared learning across London based NHS acute and specialist hospitals
- Active member of the London LHRP Risk Review group to assess risks against the local backdrop
- Mentor to other EPRR specialists outside of the Trust who are at the early stages of their career.
COMMUNITY ENGAGEMENT COORDINATOR
WAITROSE & PARTNERS
Bracknell, Bracknell Forest
03.2018 - 01.2020
- Responsible for the delivery of the Social Impact Strategy within our core and convenience shops across the estate
- Ensuring the continuous improvement of systems and processes within Community Matters
- Managed the staff recognition piece of Partners from across the business annually
- Working with leaders to identify and reward those Partners who go above & beyond for their communities
- Interpret CSR Strategy to produce deliverable outcomes
- Managing Waitrose Community Investment Budgets to ensure best value for business & customer
- Responsible for the John Lewis Partnership Volunteer Secondment programme on behalf of Waitrose
- Coaching and mentoring applicants
- Reviewed and improved existing processes
- Worked with stakeholders to drive engagement resulting in a 250% uplift in applications.
ASSISTANT TO MANAGER SUSTAINABILITY
Waitrose & Partners
Bracknell, Bracknell Forest
08.2017 - 03.2018
- Part of the Corporate Social Responsibility Team, providing full administrative and PA support to deliver the Waitrose Community Investment Strategy - including Community Matters, Partner Volunteering and education programmes, as well as a range of charitable partnerships and initiatives, including Waitrose's involvement in Partnership wide initiatives such as the Golden Jubilee Trust.
CASE MANAGER CUSTOMER CARE
Waitrose & Partners
Bracknell, Bracknell Forest
08.2012 - 01.2017
- Part of the award winning Customer Care Team based at Head Office
- Delivering a market defining experience for all customers both internal and external, through effective, efficient and passionate handling of all customers.
CONTINGENCY PLANNING LEAD
BAA Heathrow
Heathrow, Hillingdon
10.2011 - 01.2012
- Part of the Business Resilience team on short term contract dedicated to the Olympic and Paralympic programme
- Responsible for resilience planning for the Olympic processes from across the airport
- Required rapid familiarisation with BAU processes in all areas plus additional new Olympic processes then working with a wide array of stakeholders to identify risks and contingency arrangements, testing and improving plans and processes using live and table top exercises, then embedding plans using comms and training
- Identify the need for contingency planning using risk assessment
- Responsible for the management and development of business continuity and emergency plans for Heathrow Airport, in particular relating to the Olympic Games
- Delivering airport wide contingency plans for managing major disruptive events
- Working with Police and other airport stakeholders, from operational and non-operational areas of the business, to develop multi-agency site specific emergency plans for the airport
- Design and delivery of numerous airport wide internal and multi-agency exercises to test airport contingency plans, including a suite of exercises to ensure operational readiness as part of the airport's London 2012 Olympics assurance programme.
EMERGENCY PLANNING MANAGER
DEVON AND CORNWALL CONSTABULARY
Exeter, Devon
01.2009 - 09.2011
- Provided Business Continuity and Major Incident Contingency Planning services for the Force
- Identified the need for a structured Business Continuity Management system
- Designed and implemented a programme, starting with minimum viable product working towards the gold standard at the time BS25999
- Managed and co-ordinated business continuity planning issues in behalf of the Force at strategic and tactical levels
- Anticipated and manage the risk of emergencies
- Delivered and implemented objectives, developed associated plans and monitored and evaluated teams and individuals performance
- Managed the delivery of training and development sessions to raise awareness of the risk and potential emergencies across the Force, among partner agencies and with the public
- Managed processes for the exchange of information and relevant data with multi agency partners
- Represent the Force at Multi agency meetings and where appropriate, chaired such meetings
- Managed the ongoing development of business continuity plans through exercising and debriefing and by embedding the business continuity discipline in to the culture of the Force
- Formulated and reviewed business continuity management policy on behalf of the Force
- Acted as Gold Business Continuity Advisor in the event of a business continuity challenges to the Force
- Represented the Force and promoted police business continuity management good practice at Force, Regional and National Levels
- Managed a team of Emergency Planning Officers across the Force
- Managed Force wide and Multi-Agency responses to the identified risks and threats within the context of the Civil Contingencies Act 2004 within the Force, with particular emphasis on incidents involving mass fatalities and requiring a co-ordinated humanitarian response, in liaison with multi-agency planners and Force Emergency Planning Officers
- Managed planning, exercising, debriefing of contingency plans at multi-agency, Force and BCU level through development, maintenance, validation and evaluation, and to contributed to policy formulation
- EPRR on-call in order to staff Gold or Silver Control and to act as Gold/Silver Room Manager or tactical advisor in the event of a major incident and to respond at the appropriate level
- Responded to emergencies at the appropriate strategic, tactical or operational level and provided humanitarian assistance during the initial response
EMERGENCY PLANNING OFFICER
Devon and Cornwall Police
Exeter, Devon
03.2007 - 01.2009
- Part of the Emergency Planning team reporting to the Emergency Planning Manager (Business Continuity)
- Anticipated emergencies by conducting risk assessments
- Developed, maintained and evaluated emergency and business continuity plans and arrangements
- Created directed and facilitated, exercises to validate emergency or business continuity arrangements
- Responded to emergencies at the appropriate strategic, tactical or operational level (on call)
- Raised awareness of the risks, potential impact and arrangements in place for emergencies across the Force
- Delivered training and development sessions to raise awareness to the risk of emergencies across the Force, among partner agencies and with the public as appropriate
Education
Diploma - Health Emergency Planning Resilience and Response
Royal Society for Public Health
Bristol 02.2022 -
Marauding Terror Attack -
CPNI
Defensible Decision Making -
UKHSA
2021
Exercise Design Workshop -
UKHSA
2021
Structured Debrief -
UKHSA
2021
Train the Trainer Loggist Training -
UKHSA
2021
Management of Risk and Uncertainty -
Institute of Risk Management
2009
Developing and Embedding a Business Continuity Management Programme -
Emergency Planning College
2009
Aircraft Post Crash Management -
RAF Culdrose
2008
Management of Major Incidents -
Devon and Cornwall Constabulary
2008
Business Continuity Management in the Police Service -
Emergency Planning College
2008
Emergency Evacuation and Shelter Planning -
Emergency Planning College
2008
Awareness of the Process and Planning for Business Continuity Management -
Emergency Planning College
2008
Introduction to Civil Protection -
Emergency Planning College
2007
Crisis Support Training -
Devon County Council
2007
BSc - Marine Biology & Coastal Ecology
University of Plymouth
09.1999 - 07.2001
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1999
Skills
- Crisis / Major Incident / Emergency Management & Response
- Resilience / Business Continuity Management
- Strategic thinking
- Stakeholder Management / Driving Engagement
- Team Leadership
- Process improvement
Languages
English
Native
French
Intermediate
Timeline
Senior EPRR Manager
SURREY HEARTLANDS INTEGRATED CARE BOARD
08.2022 - Current
Diploma - Health Emergency Planning Resilience and Response
Royal Society for Public Health
02.2022 -
EMERGENCY PLANNING RESILIENCE AND RESPONSE MANAGER
EPSOM & ST. HELIER UNIVERSITY HOSPITALS NHS TRUST
10.2020 - 08.2022
COMMUNITY ENGAGEMENT COORDINATOR
WAITROSE & PARTNERS
03.2018 - 01.2020
ASSISTANT TO MANAGER SUSTAINABILITY
Waitrose & Partners
08.2017 - 03.2018
CASE MANAGER CUSTOMER CARE
Waitrose & Partners
08.2012 - 01.2017
CONTINGENCY PLANNING LEAD
BAA Heathrow
10.2011 - 01.2012
EMERGENCY PLANNING MANAGER
DEVON AND CORNWALL CONSTABULARY
01.2009 - 09.2011
EMERGENCY PLANNING OFFICER
Devon and Cornwall Police
03.2007 - 01.2009
BSc - Marine Biology & Coastal Ecology
University of Plymouth
09.1999 - 07.2001
Marauding Terror Attack -
CPNI
Defensible Decision Making -
UKHSA
Exercise Design Workshop -
UKHSA
Structured Debrief -
UKHSA
Train the Trainer Loggist Training -
UKHSA
Management of Risk and Uncertainty -
Institute of Risk Management
Developing and Embedding a Business Continuity Management Programme -
Emergency Planning College
Aircraft Post Crash Management -
RAF Culdrose
Management of Major Incidents -
Devon and Cornwall Constabulary
Business Continuity Management in the Police Service -
Emergency Planning College
Emergency Evacuation and Shelter Planning -
Emergency Planning College
Awareness of the Process and Planning for Business Continuity Management -
Emergency Planning College
Introduction to Civil Protection -
Emergency Planning College
Crisis Support Training -
Devon County Council
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