Hannah Watson
Scawthorpe,Doncaster
Summary
Experienced manager with a comprehensive background in customer service, personnel management, and legal compliance. Demonstrates proficiency in IT and technology, essential for effective management operations. Holds a personal licence for alcohol sales and is first aid trained, ensuring safety and compliance within the workplace. Skilled in handling absences, grievances, disciplinary actions, occupational health referrals, and legal audits. Adept at mentoring colleagues on apprenticeship schemes and committed to resolving customer queries efficiently. Possesses a driving licence with the capability to travel for work-related purposes.
Overview
24
24
years of professional experience
Work history
Lead/Store Manager
Tesco
2024.01 - 2026.03
- Effective leadership of a team of team managers
- Setting performance expectations of team managers and shift leaders, monitoring results
- Motivating colleagues and building a positive working environment
- Handling the well being of colleagues and disciplinary issues
- Training team managers and shift leaders and developing them to the best they can be
- Meeting sales targets, profit goals and store budgets
- Controlling costs (payroll, hours, consumables, stock etc)
- Plan promotions weekly and ensure strong availability and quality daily
- Ensure high standards of Customer service at all times
- Resolving customer complaints effectively
- Maintaining store cleanliness and store standards
- Ensure compliance with health and safety laws and following company policies
- Overseeing the day to day operations off the store and making appropriate decisions when needed
- Protecting the brand reputation and the company core values
Team Manager
Tesco
2002.01 - 2024.01
- Effective leadership and performance management of large teams in a large store across multiple roles, balancing respect and motivation with honest feedback and development to achieve our companies targets.
- Administrative and payroll management skills, paying colleagues correctly, processing absences and booking their holidays as well as scheduling their working weeks hours.
- Site and premises accountability in a store that takes £900,00 - £1,000,000 plus a week in sales and headcounts 350 - 450 staff
- Recruitment and interview selection pool trained and experienced, recruiting numerous staff throughout each year, some of which have developed to higher roles than started.
- Performance management and investigatory / disciplinary process highly skilled and experienced
- Security and theft protection role experience, comfortable with confrontation and difficult situations, the store I currently work is classed as a high risk store for theft and incidents.
- I am the go to person for driving, organising and implementing seasonal events and promotions across the store in a successful way
Education
GCSE -
A-LEVEL - undefined
DIPLOMA - EARLY YEARS PRACTIONER
Skills
- First Aid trained
- Driving licence and capable to travel for work
- IT and technology competent through management requirement in my current role
- My own personal licence for selling alcohol through management in my current role
- Personnel experience of absences, grievances, disciplinarys, occupational health referrals, legal audits through management
- Customer service knowledge and experience, dealing with all different types of customers and their complaints or queries and resolving them in the best way possible for the customer for my many years as a manager as part of being a duty manager each week in my current role
- Being a mentor for colleagues on apprenticeships schemes in my current role
Hobbies and Interests
Proud mother of 2 children and wife, childcare is taken care of and doesn't impact work, Passionate about the gym and living a healthy, energetic lifestyle alongside it, pushing myself and tracking my progress, Passionate about looking after those around me, being the best I can be and being a good role model for my children, Love getting my head stuck in a good book
AWARDS AND ACKNOWLEDGEMENTS
A long, successful and rewarding management career in Tesco, I can put this career behind me feeling proud with a massive sense of achievement of many skills I can take with me to my next adventure and focus on new challenges, Managed a team and the business through the Covid - 19 Pandemic which was a difficult time for the retail sector, putting a lot of pressure on workload, manning and organisation of the business
Timeline
Lead/Store Manager
Tesco
2024.01 - 2026.03
Team Manager
Tesco
2002.01 - 2024.01