Vikki Muldowney
Plymouth,Devon
Summary
Dedicated and loyal with an extensive and varied skills set. I can and will try my hand at anything.
Many years of experience in customer service, enjoying a bit of banter when appropriate, I find it helps to build a good relationship with regular customers.
Proficiency in cash handling, trustworthy and reliable. I am SQP trained, allowing me to sell licenced products for small animals Committed to enhancing product knowledge and visual merchandising to drive business success while maintaining high standards.
I am also First Aid trained
Overview
11
11
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Store Manager
Jollyes The Pet People
Ivybridge, Devon
2023.02 - Current
Overseeing the smooth day to day running of our store
Staff rotas, holidays and wages
Building our store's reputation for excellence through improved customer service, meticulous upkeep, product knowledge and presentation
Cash handling and banking
Refunds, exchanges and customer queries
Health and Safety
Supervisor
Jollyes The Pet People
Ivybridge, Devon
2019.06 - 2023.02
Supporting the new Manager in rebuilding our store's reputation
Increasing our product range
Helping in a smooth transition from livestock to product only store
Cover Manager when on holiday
Store assistant
Jollyes The Pet People
Ivybridge, Devon
2015.05 - 2019.06
General assistant, caring for livestock
Serving customers and advising them with their purchases
Labourer
RM Builders
Tavistock, Devon
2014.03 - 2015.05
General labourer
Fetching and carrying
Mixing cement
Dry lining
Soffets and facias
Education
Foundation Degree in Arts - Textiles
Plymouth College of Art & Design
Plymouth, Devon 1991.09 - 1992.07
GCSEs - Various
St Dunstan's
Plymouth 1977.01 - 1991.07
Skills
- SQP trained (Small Animal)
- First Aid Trained
- Hard working
- Cash handling
- Financial reporting
- Sales Leadership
- Health and Safety regulations
- Budget oversight
- Product ordering
- Health and Safety Compliance
- Customer Service
- Product knowledge
- Visual merchandising
Affiliations
- I love animals, animals are a big part of my life. I have three Working Cockers who I take beating and rough shooting, I love being outdoors, I enjoy field sports, Falconry, Ferreting and Shooting. Walking and Photography. I also like drawing and sewing
Certification
SQP Award in Small Animals
First Aid Certificate
References
References available upon request.
Timeline
Store Manager
Jollyes The Pet People
2023.02 - Current
Supervisor
Jollyes The Pet People
2019.06 - 2023.02
Store assistant
Jollyes The Pet People
2015.05 - 2019.06
Labourer
RM Builders
2014.03 - 2015.05
Foundation Degree in Arts - Textiles
Plymouth College of Art & Design
1991.09 - 1992.07
GCSEs - Various
St Dunstan's
1977.01 - 1991.07